Grand Plaza Al Madina

Location is good only a couple of minutes away from the Masjid. Room service on the 13th floor was very good. Brother Hannan and Saqib were amazing. The lifts are busy and crowded. Had to wait a while for the lift.

This was my first experience in KSA and one of which to Madinah. The Hotel is conveniently located close to Gate 338/339 of Masjid Nabawi and serves as a good location to walk as for the Hotel itself the check in process was delayed due to the busy nature of the hotel. It seems that the hotel is popular amongst the Southeast Asian population and I would say that the reception area is a complete mess in the sense that the lifts that serve the hotel are small in capacity and infrequent obviously during prayer times. The Bellboy service is nullified whilst they share the same lifts and this will put patience to the test! This seriously needs looking at or policed by the hotel management as this really erodes the overall satisfaction. These comments have been shared with management! As for the rooms we stayed in a quad bed and this was good and the rooms were clean and to the credit of our host on floor 11 (Kauser & Kassam) they were able to put a greater shine on the service. absolutely great service and always has a smile on his face! The WI-FI and mobile network coverage is one of the worst i have ever experienced and greater work or investment is needed to improve this significantly! during my time in three days i have contacted reception multiple times and yet nothing was done. i accept my stay jn Madinah was for the Ziyarat of Masjid Nabawi and local places of interest but a few of the factors i have mentioned have left me with this review. The room comes with a safe, tea making facilities, a fridge and countless bottles of water and shower facilities.