Hotel de Schildkamp

I’m so disappointed in this hotel and restaurant. I’ve been spending the last month at hotels in the Netherlands and found them all fabulous. This is the first one that has left me with a bitter taste. Let me tell you why. First, you are aware that there is a heat wave. Why would you place a guest in a room without air conditioning when you have those rooms available? It would be one thing to ask for more money, but to not offer it up seems lacking. Second there was no soap in the shower or bathroom. Surely there should be some standard of housekeeping to keep basic supplies. Third we ordered many drinks and courses at the restaurant. Clearly there is a sensitivity in your country and hotel for the environment. Yet when we asked for tap water we were given a half glass and told that was above and beyond what you typically offer. Our waitress explained that is standard policy in the Netherlands. Obviously, your staff has not gone to any other hotel or restaurant in your lovely country. Because that is just not standard policy anywhere that we have visited. I wonder if your staff is allowed drinking water during their work hours. I think your management needs to read that story you print on the menu about Dirk Willemz. “We daily take Dirk as an example in our Hospitality profession where we put the importance of our guests on a higher level instead of our own!”

Walkable to Leerdam, quiet, comfortable and friendly with a nice breakfast. Would stay again.