I arrived around 1 PM after an overnight flight, only to be told check-in was at 3 PM. Fine, I left my luggage and explored the area. When I came back at 3, the front desk assigned me a lower floor. I asked if there was a higher floor available, and they suggested I pay extra for a two-bedroom unit if I wanted to be higher up. OK, so I paid the difference and, as a solo traveler, ended up in a large unit with two bedrooms and three beds. To my surprise, the living room TV was ancient, couldn't cast anything, and didn't offer Netflix or similar services. The master bedroom's air conditioning wasn't working, and two out of the four burners on the stove were broken. I quickly called the front desk to send someone for repairs/adjustments. The service attitude was good; they fixed what they could, but the old TV was just that – old.
I stayed for 14 days, and only once did someone come for housekeeping and change the sheets. For any other service, I had to pay extra. My flight out of Australia was in the evening, so I asked if I could have a late check-out. The answer was yes, but at a charge of AUD 30 per hour, no negotiation. I felt it was a bit inhumane not to be more flexible with check-out times for a guest who stayed for two weeks!
The advantage of this hotel is its convenient location. Other than that, they pretty much stick to the rules. Don't expect any extra warmth or personalized service.
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