265 Little Bourke St, Melbourne, Victoria, 3000, AustraliaView hotel details
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Guest Reviews of Mercure Welcome Melbourne
8.3/10
Very good
632 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities7.7
Service8.2
Cleanliness8.4
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All reviews(632)
Positive reviews(570)
Reviews with photos/video(127)
Located in the city centre(60)
Too noisy(58)
Easy to get around(53)
Convenient for shopping(52)
Many dining options(9)
Friendly front desk staff(9)
Stayed multiple times(5)
Delicious buffet(5)
Negative reviews(62)
Guest User
Standard Queen Room
Stayed in Jan 2026
Solo traveller
54 review
6.5/10
Posted on Feb 6, 2026
The hotel's location is great and very convenient. The self-service check-in machine was also a breeze, saving time when it's busy. The only downside is that the soundproofing in the room isn't the best, and the window faces a building just 10 meters away. However, for this price in Melbourne, it's quite acceptable!
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Guest User
Standard Queen Room
Stayed in Jan 2026
Other
35 review
9.0/10
Great
Posted on Feb 3, 2026
The room was quite clean, and the location next to Chinatown was great. It was just a bit old.
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Guest User
Standard Twin Room
Stayed in Dec 2025
Travelling with friends
9 review
10/10
Outstanding
Posted on Feb 9, 2026
The room was spacious enough to fit everything; we had a 24-inch and a 28-inch suitcase spread out with no problem at all. The bathroom was also a good size and very clean – full marks for the experience! The best part is the location; it's super convenient, just across the street from a shopping mall. Right in front of the hotel, there are great stores like Arc'teryx, Acne Studios, and COS, which are amazing for browsing! And you definitely don't have to worry about food, as there are restaurants everywhere nearby! Choosing this hotel was definitely the right call.
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Xiaoxindisigezhousan
Standard King Room
Stayed in Dec 2025
Couple
86 review
10/10
Outstanding
Posted on Jan 14, 2026
The staff member who checked me in was incredibly friendly, and there was a welcome drink too! The room was spacious, very new, and the bed was super comfortable. The soundproofing was also excellent. The location is absolutely fantastic. The breakfast was nutritious and had plenty of options: fried eggs, bacon, sausages, fried noodles, various breads, fruits, milk, yogurt, cereal, hot chocolate, juice, and coffee. This was by far the most satisfying stay of my trip to Australia.
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Response from Property: Dear Xiaoxindisigezhousan,Thank you for your wonderful feedback. We’re thrilled you enjoyed your stay, from our friendly staff and welcome drink to the spacious room, comfortable bed, and breakfast selection. We look forward to welcoming you back on your next visit to Australia.Regards,Alex MihardjaExecutive Assistant
Anonymous User
Standard Queen Room
Stayed in Dec 2025
Business traveller
91 review
8.0/10
Very good
Posted on Jan 14, 2026
The location is fantastic, right in the heart of the CBD, perfect for shopping, getting around, and enjoying Chinese food. The room size is quite generous, but the soundproofing isn't great. Breakfast is just okay, with no vegetables. Overall, the value for money is decent.
Original textTranslated by Google
Response from Property: Thank you for your feedback. We’re glad you enjoyed our central location and spacious rooms. We appreciate your comments regarding the soundproofing and breakfast, which will be shared with our team for review.Regards,Alex MihardjaExecutive Assistant
Anonymous User
Standard Twin Room
Stayed in Nov 2025
Travelling with friends
4 review
4.2/10
Posted on Jan 23, 2026
This was the worst accommodation experience out of my four trips to Australia. I booked impulsively just based on the Mercure name without comparing, and it turned out to be a huge disappointment. While the renovation is recent, it only seems to apply to the bathroom; the bedroom still feels old and has a persistent, inescapable odor. There's also no way to open the windows for ventilation. I don't recommend it, but Melbourne itself is great, and I'll definitely be back.
Original textTranslated by Google
Response from Property: Thank you for your feedback. We’re very sorry your stay did not meet your expectations and apologize for the issues you experienced with the room condition and odor. We appreciate your comments, which help us continue to improve, and hope to have the opportunity to provide a better experience should you return to Melbourne.Regards,Alex MihardjaExecutive Assistant
Binzihuaxi
Standard Queen Room
Stayed in Nov 2025
Business traveller
78 review
5.0/10
Posted on Dec 14, 2025
The hotel is in Chinatown, which can be quite congested, but it's great to be able to step right out and go shopping!
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6/7
Response from Property: Dear Binzihuaxi,Thank you for your feedback. We’re glad you enjoyed our convenient location in Chinatown and the easy access to shopping.Regards,Alex MihardjaExecutive Assistant
Guest User
Standard Queen Room
Stayed in Nov 2025
Business traveller
141 review
8.7/10
Very good
Posted on Dec 8, 2025
The room itself was great, and the location is excellent and convenient. It's very close to Chinatown, and there are plenty of dining options nearby.
Original textTranslated by Google
Response from Property: Thank you for your feedback. We’re delighted you enjoyed the room and found the location convenient with plenty of dining options nearby.Regards,Alex MihardjaExecutive Assistant
ChongSULE
Standard Twin Room
Stayed in Oct 2025
Family
11 review
9.0/10
Great
Posted on Dec 1, 2025
The hotel location is superb and convenience to go for food and shopping. Hotel staff is friendly and helpful.. will book agian if return to Melborne.
Response from Property: ar ChongSULE,Thank you for your lovely feedback. We're delighted you enjoyed the location and friendly service, and we’d be very happy to welcome you back on your next visit to Melbourne.Regards,Alex MihardjaExecutive Assistant
Guest User
Stayed in Oct 2025
Solo traveller
9 review
8.0/10
Very good
Posted on Nov 16, 2025
Very good location, walking distance to most places. Room is small but it has everything. No room keeping for all 3 nights I stayed. Room insulation is poor, can hear the noise from corridor and next door clearly.
Response from Property: Thank you for your feedback. We’re glad you enjoyed our location and that your room had everything you needed, and we appreciate your comments regarding housekeeping, room size, and noise.Regards,Alex MihardjaExecutive Assistant
Irma the Orange
Superior King Room
Stayed in Sep 2025
Family
20 review
10/10
Outstanding
Posted on Jan 8, 2026
Near china town. Easy to access Food, shopping, transportation . Room clean and comfort
6/11
Response from Property: Dear Irma the Orange,Thank you for your feedback. We’re glad you enjoyed the convenient location and found your room comfortable and clean.Regards,Alex MihardjaExecutive Assistant
Jeremy Chan Nomad
Superior Room 1 King And 1 Single Bed
Stayed in Oct 2025
Family
40 review
8.0/10
Very good
Posted on Nov 24, 2025
Excellent location beside Chinatown. Good location with great food.
Response from Property: Dear Jeremy Chan Nomad,Thank you for your feedback. We’re glad you enjoyed the excellent location and nearby dining options.Regards,Alex MihardjaExecutive Assistant
Guest User
Standard Queen Room
Stayed in Aug 2025
Travelling with friends
12 review
10/10
Outstanding
Posted on Sep 8, 2025
The location is in a very prosperous place, with food, transportation and shopping spots nearby.
Response from Property: Thank you for your feedback. We’re glad you enjoyed our central location and the convenience of nearby dining, transport, and shopping.We look forward to your next visit.Regards,Alex MihardjaExecutive Assistant
Wanna Eiamtharachai
Standard Twin Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Jan 10, 2026
Very good location and service
Response from Property: Dear Wanna Eiamtharachai,Thank you for your feedback. We’re glad you enjoyed our location and service and look forward to welcoming you back.Regards,Alex MihardjaExecutive Assistant
AL.7
Standard Queen Room
Stayed in Jan 2026
Business traveller
5 review
6.5/10
Posted on Feb 6, 2026
The location is in the city centre and next to Chinatown. Unfortunately, the hotel's service falls short of expectations. And on some occasions, it could be considered unfriendly.
If the location is your primary concern, you can't go wrong with this place. Food, public transport and shopping areas are right in front of your door.