To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.1
Service8.7
Cleanliness8.6
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All reviews(428)
Positive reviews(403)
Reviews with photos/video(88)
Convenient location(70)
Easy to get around(59)
Close to train station(32)
Too noisy(21)
Friendly front desk staff(15)
Luggage delivery service(8)
Stayed multiple times(6)
Awesome gym(6)
Negative reviews(25)
Taogekanshijie
Standard Single Room
Stayed in Mar 2026
Solo traveller
23 review
9.2/10
Great
Posted on Apr 13, 2026
Ibis Melbourne Central has an amazing location! It's super close to Melbourne Central and just a short walk to Chinatown, making transport and dining options top-notch. The environment is clean and tidy, offering excellent value for money. The only downside is that the room is a bit small, but for this price in the CBD, it's totally worth it. Highly recommend!
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jtravels
Standard Single Room
Stayed in Jan 2026
Solo traveller
32 review
10/10
Outstanding
Posted on Feb 26, 2026
Close to the train station, restaurants and attractions. Clean room, comfortable bed, well functioning shower. The staff are all friendly and helpful.
Suggestion: free water for guests and a rack or tray to put guest shampoo or soap.
Response from Property: Hi Jtravels,Thank you for your kind review! We’re so pleased you enjoyed our convenient location, clean and comfortable room, and friendly team.We also appreciate your suggestions regarding complimentary water and additional space in the shower for toiletries - your feedback is valuable and will be shared with our team.We hope to welcome you back again soon!Kind regards,ibis Styles Kingsgate Hotel
Anonymous User
Standard Double Room
Stayed in Dec 2025
Couple
23 review
8.5/10
Very good
Posted on Jan 23, 2026
The hotel was unexpectedly clean! The only drawback is the size of the room, which is quite small for two people.
Response from Property: Hi there,Thank you for your feedback. We’re glad to hear you found the hotel clean and enjoyable. We’re sorry the room size felt small for two people and appreciate you bringing this to our attention. We hope to welcome you back again in the future.Kind regards,ibis Styles Kingsgate Hotel
Guest User
Standard Room – 2 Single Bed
Stayed in Mar 2026
Travelling with friends
1 review
8.0/10
Very good
Posted on Apr 9, 2026
Room was clean and comfortable. Pleased that our room and bed sizes got upgraded as there was one available. Staff were friendly and helpful. Location is great and very close to the station, restaurants and shopping mall.
Little gym has the essentials for fitness which I was able to make use of. Only complaint was the buffet breakfast - very average if not poor quality. Fruit salad didn’t look fresh, hash browns looked over cooked and dry. Most food seemed as it had simply been taken out of packets or the fridge and served straight away, with no preparation behind it.
However for what was paid, we did get our money’s worth.
Guest User
Standard Single Room
Stayed in Mar 2026
Solo traveller
2 review
7.0/10
Posted on Apr 5, 2026
Not recommend for light sleeper like me. Not sure how many times I woke up it was too noisy. The pub/club nearby blast the music till 3 in the morning. Luckily I only stay there for a night. Apart from that I will give 5 star for the location and the price.
Response from Property: Hi there,Thank you for your feedback.We’re glad to hear you appreciated our great location and value for money.We’re very sorry that noise from the nearby pub affected your stay. We understand how frustrating this can be, especially for light sleepers, and we apologise for the disruption. Your comments are helpful in guiding future guests about our location.We hope to have the opportunity to welcome you back under quieter circumstances.Kind regards,ibis Styles Kingsgate Hotel
Revenge-cai-
Standard Single Room
Stayed in Feb 2026
Business traveller
3 review
9.7/10
Amazing
Posted on Mar 30, 2026
Amazing experience! The apartment was spotless, stylish, and very comfortable. The host went above and beyond to make sure everything was perfect and was always easy to communicate with. The location was great and made getting around very simple. I truly enjoyed my stay and would 100% book this place again. Thank you for the wonderful hospitality! 🏡✨
Response from Property: Hi Revenge-cai-,Thank you for your amazing review!We’re thrilled to hear you enjoyed a spotless, stylish, and comfortable apartment, and that our team was attentive and easy to communicate with. It’s wonderful to know the location made getting around simple and that your stay was so enjoyable.We truly appreciate your kind words and look forward to welcoming you back anytime!Kind regards,ibis Styles Kingsgate Hotel
Guest User
Standard Single Room
Stayed in Feb 2026
Solo traveller
1 review
10/10
Outstanding
Posted on Mar 28, 2026
This hotel is really close to Southern Cross Station and there's really friendly reception. The room is really clean with all the necessities. There's laundry, gym, Cafe and a small library on level 1 (I didn't use them as I am away for the whole day)
I choose this place as I am aware I will be travelling with two suitcases by myself so this location is perfect for me. I don't have to go through all the trouble of dragging my luggages on to the tram or using Uber since it's only few minutes walk from the station.
Response from Property: Hi there,Thank you for your detailed review!We’re delighted to hear you enjoyed our convenient location near Southern Cross Station and found our reception team friendly. It’s great to know your room was clean and well-equipped, and that the location made travelling with your luggage easy and stress-free.We hope to welcome you back for another comfortable and convenient stay!Kind regards,ibis Styles Kingsgate Hotel
Guest User
Standard Single Room
Stayed in Feb 2026
Solo traveller
1 review
8.5/10
Very good
Posted on Mar 28, 2026
My stay here is great and the location is good, within short walking distance from Southern Cross Station. The room size has sufficient space to opening up the luggage lay flat and still able to walk around.
Response from Property: Hi there, Thank you for your review!We’re glad to hear you had a great stay and enjoyed our convenient location near Southern Cross Station. It’s wonderful to know the room provided enough space to comfortably unpack and move around.We look forward to welcoming you back again!Kind regards,ibis Styles Kingsgate Hotel
Guest User
Standard Single Room
Stayed in Feb 2026
Solo traveller
1 review
10/10
Outstanding
Posted on Mar 18, 2026
I was happy with my stay here. Everything place was close and staffs were friendly and helpful. Will definitely revisit and share with others. Thank you ☺️
Response from Property: Hi there,Thank you for your feedback!We’re delighted to hear you enjoyed your stay, found our location convenient, and experienced friendly, helpful staff. We look forward to welcoming you back and truly appreciate you sharing your experience with others!Kind regards,ibis Styles Kingsgate Hotel
_JASB_
Standard Single Room
Stayed in Aug 2025
Solo traveller
4 review
10/10
Outstanding
Posted on Sep 27, 2025
I had a fantastic stay at Ibis Styles Kingsgate Hotel. Everything about my experience was excellent.
• Cleanliness: The rooms and common areas were spotless and well-maintained. It really made me feel comfortable throughout my stay.
• Location: Perfectly situated, making it easy to get around and access nearby attractions, shops, and transport.
• Service: The staff were friendly, helpful, and always willing to go the extra mile to ensure guests had a pleasant experience.
• Amenities: All the facilities I needed were available and in great condition, adding convenience and comfort to my stay.
Overall, I would highly recommend this hotel, especially for solo travelers. Excellent value and a wonderful experience!
6/8
Response from Property: Hi _JASB_,Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoyed every aspect of your stay, from the cleanliness and location to our team and amenities. It’s wonderful to know we could provide a comfortable and convenient experience, and we truly appreciate your recommendation. We look forward to welcoming you back on your next visit!Kind regards,ibis Styles Kingsgate Hotel
k7532
Standard Single Room
Stayed in Feb 2026
Solo traveller
1 review
8.5/10
Very good
Posted on Mar 12, 2026
The place was clean! They had hair dryers and irons. Complementary coffee/tea and a kettle.
All in one soap/shampoo/facewash. Bring your own toiletries because I couldn’t find the toothpaste. I could be blind. Bed was comfortable. I had a view of the street. It was adequate space. I was comfortable.
Response from Property: Hi k7532,Thank you for your feedback!We’re glad to hear you found your room clean, well-equipped, and comfortable, and that the amenities such as the hairdryer, iron, and in-room coffee/tea added to your stay.We look forward to welcoming you back for another comfortable stay!Kind regards,ibis Styles Kingsgate Hotel
Guest User
Standard Double Room
Stayed in Aug 2025
Travelling with friends
1 review
6.0/10
Posted on Sep 10, 2025
Good service and the room is tidy and good to stay
The traffic is also good. Really convenient to stay!
Response from Property: Hi there,Thank you for your feedback. We’re pleased to hear you found your room clean and tidy, and enjoyed our convenient location just minutes from Southern Cross Station. We look forward to welcoming you back soon!Kind regards,ibis Styles Kingsgate Hotel
EmySanjaya
Standard Double Room
Stayed in Aug 2025
Travelling with friends
7 review
8.5/10
Very good
Posted on Oct 9, 2025
It's just one block from Southern Cross Skybus station to Melboune Toulamarine Airport around 5 minutes walking distance. When we were there, the lobby area is on maintenance so a bit dusty but overall all good and in order. The receptionist all are friendly and helpful. Location is very good in the center and not far from free city tram.
Response from Property: Hi EmySanjaya,Thank you for your feedback. We’re glad you found our location convenient, especially being so close to Southern Cross Station and the SkyBus to Tullamarine Airport. We appreciate your understanding regarding the lobby maintenance and are pleased to hear our reception team made your stay enjoyable. Kind regards,ibis Styles Kingsgate Hotel
Guest User
Standard Double Room
Stayed in Feb 2026
Couple
4 review
7.5/10
Posted on Mar 2, 2026
Good for a price u pay great location tram Is just 5 min walk
Not a fancy hotel but the hotel is at the great location no big rooms but i got checkin 1 hr early plus 1 hr late checkout so i am not complaining tbh
Response from Property: Hi there,Thank you for your review! We’re glad you enjoyed our great location and that the early check in and late checkout worked well for you!We appreciate your feedback and hope to welcome you back again soon!Kind regards,ibis Styles Kingsgate Hotel
Guest*User
Standard Single Room
Stayed in Jul 2025
Solo traveller
118 review
9.5/10
Amazing
Posted on Aug 27, 2025
Good location, surrounded by shops and restaurants. Walking distance to Southern Cross Station. The hotel has upgraded me from a single room to a double room without any further costs. Much appreciated 👏.
Response from Property: Hi there,Thank you for your wonderful feedback. We’re delighted you enjoyed our central location and nearby amenities, and we’re glad we could upgrade your room to make your stay even more comfortable. We look forward to welcoming you back on your next visit.Kind regards,ibis Styles Kingsgate Hotel