Novotel Melbourne Central Reviews

Novotel was amazing as always. The room was clean and spacious. It is walking distance to shopping mall and Bourke Street . The hotel is also surrounded by many great coffee shops and eateries. I definitely recommend.

The location is incredibly convenient. You can walk to most of the attractions you want to explore. There are many malls, restaurants, and markets nearby. The staff are enthusiastic and lovely. The cleanliness is excellent.

Very nice and helpful front office and housekeeping staff. Swift response for room amenities requests. Nice view from our room. If the shower is stronger it will be perfect.

The hotel's location is excellent, close to several large shopping malls and various supermarkets. There are plenty of Chinese and Japanese restaurants nearby, making dining very convenient. Grace, a member of the service staff, was very friendly. The room facilities and overall cleanliness were well-maintained. Although the breakfast selection was simple, it tasted good and included freshly made omelets. However, I booked Novotel and found out that floors above 20 are Novotel, while those below are Ibis. Breakfast is also served in the same restaurant for both. I feel there's no point in booking Novotel; I might as well have booked the cheaper Ibis.

The location is a 10/10; it's about a 5-minute walk to the mall and there are plenty of food options nearby. Parking is quite expensive, costing 60 to 70 AUD per day.

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

The room is exactly as displayed. Clean and comfortable. Receptionist very friendly and helpful to accommodate our request. Location is quite strategic. Overall we’re happy and satisfied with our stay.

Novotel Melbourne Central is perfectly located , easy to access food and attractions. Hotel staffs were friendly and attentive provided efficient service and requests. Breakfast was good but could be better ;) only problem was coffee wasn’t hot enough .

I had a truly wonderful stay at this establishment. The staff were exceptionally welcoming and attentive throughout my visit. It was particularly appreciated that they allowed me an early check-in, which made my arrival much smoother. The accommodations were comfortable and well-maintained, contributing to a relaxing experience. I would highly recommend this hotel to anyone seeking a pleasant and accommodating stay.

Need to check in on the 2nd floor. Location: It's on a very narrow street with a small sign, but it's close to Chinatown which is quite convenient. Downstairs, there's a Chinese noodle restaurant that accepts WeChat Pay, and also a cafe. Cleanliness: Overall, it's quite new. There are no toothbrushes or slippers, and the room isn't big, but it's fine for one person. It's cleaned daily. The sink, toilet, and shower are all separate. There's a kettle, but no bottled water; you need to go to the 2nd floor to get water. I stayed on the 24th floor, the elevator is fast, and the night view from the window is nice.

The room was very clean, and the view from the window was beautiful, absolutely no complaints.

easily assess to everywhere

Very spacious, comfortable and very safe ! the area is close to many good cafè and brunch spots (famous ones too ) very very recommended to stay especially if you’re a solo traveler as there’s 24hr receptionist ( side note: they’re very friendly and helpful ). Perfect location to walk around or stay in as the room is super comfortable and clean. Quick rest and back to exploring the city !🌆🤗

Great