To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(114)
Positive reviews(109)
Reviews with photos/video(17)
Great location(38)
Awesome rooms(32)
Too noisy(21)
Easy to get around(11)
Large rooms(7)
Perfect for business trips(5)
Comfortable bed(5)
Convenient for shopping(5)
Negative reviews(5)
Kam Ning Cheung
Superior Twin Room
Stayed in Jul 2024
Family
21 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The location of the hotel is good in CDB to Southern Cross Trian Station within 15 mins by free tram and 40 mins to Melbourne Airport by Skybus. The housekeeping service is provided every day but there is no teethbrush, I strongly recommend to bring it before check in.
Response from Property: Dear Kam Ning Cheung, We are pleased to read you enjoyed our fantastic location. We have received a lot of positive feedback about our new comfortable beds. I am glad that you enjoyed it. We hope to see you back at the property again soon. Regards, Citiclub Hotel
Phoebe Flores
Superior Queen Room
Stayed in Jan 2025
Other
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
It was right in the middle of everything. Nice room and clean! Issue was we stayed over on a saturday night and was very noisy because of the club beside from 9pm till morning. I did not know about it until I got to the hotel. It is mentioned on their website anyhow.
Response from Property: Thank you for sharing your feedback. We’re glad to hear you liked the room and found it clean! We’re truly sorry about the noise from the nightclub next door. We understand how disruptive that can be, especially on a Saturday night. While it is mentioned on our website, we completely understand it can still be surprising, and we apologize for the inconvenience. We appreciate your understanding and hope to have the opportunity to provide a more peaceful stay for you in the future.
Anonymous User
Deluxe Twin Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Friendly staff, great location, just take about 8 mins walk to shopping mall or restaurants. If too lazy to go, you can also take tram (without cost in the free tram zone). Recommended!
Response from Property: Dear Guest,Thank you for the review and recommendation of our hotel. I am delighted to read about our friendly front office team and our rooms.Kind regards, Citiclub Hotel
Valentina
Superior Queen Room
Stayed in Dec 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The hotel is very nice. The cleaning service is the best. The room was very clean and tidy, very spacious. The aircon in the room is working very good. The receptionist is helpful and friendly.
Response from Property: Dear Guest, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
1 review
3.7/5
Posted on Jan 18, 2025
We booked for 3 days for the tennis AO the room was small but sufficient for sleeping the hotel is old and a little tired but ok for just sleeping the outside window was fixed and posted for privacy which was disappointing making you feel closed in no meals or any other luxuries which is reflected in the price
Response from Property: Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet all your expectations. We understand that the size of the room and the condition of the hotel may not have been ideal, and we apologize for the inconvenience of the fixed window. We do strive to offer a comfortable space for guests, especially for those attending events like the AO. We appreciate your understanding of the value reflected in the price and will take your feedback into consideration for future improvements. We hope the rest of your trip went well!
Guest User
Superior Queen Room
Stayed in Dec 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jan 10, 2025
I really love the hotel. Staff were really nice. Avilable 24/7 greeted you so warmly and nicely. Near the city everything on top. Will stay every time if i’m going to melb.
Response from Property: Dear Guest, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Guest User
Superior Queen Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 30, 2024
I have stayed for 3 nights. Almost it is a perfect trip, however on the Saturday night there is very extremely noise from the adjacent club. We cannot sleep until 5 am. All are very nice, the room and reception. Thanks you all.
Anonymous User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
3.7/5
Posted on Jan 1, 2025
Good location with great service. However, there's a night club at downstairs. It's very hard to fall asleep at night. You almost can feel the building shaking.
MovewithGrace
Superior Queen Room
Stayed in Nov 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Jan 6, 2025
Lovely hotel, clean. If you require anything that isn’t in your hotel the reception offers that.
Response from Property: Dear Guest, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 10, 2024
Location of hotel was excellent and was in walking distance to multiple locations! Do note that the hotel has a club/bar below and it can get pretty loud on Fridays and Saturdays
Anonymous User
Superior Twin Room
Stayed in Apr 2024
Family
4 review
3.7/5
Posted on Jun 18, 2024
Room is fit for 2 people, it look old and small bathroom but location is fine for walk to trams
Response from Property: Dear Guest, Thank you for staying with CitiClub Hotel. It's always great to receive positive or negative feedback from guests. We're glad you have liked our service and staff. We thank you for your comments and will endeavor to provide better service. Kind Regards, CitiClub Hotel
Atmo
Superior Queen Room
Stayed in Oct 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Nov 16, 2024
It was a comfy stay with great atmosphere, amenities and staff. The staff were very helpful and kind, room was clean.
Response from Property: Dear Guest, Thank you for the review and recommendation of our property and services. I am delighted to read about our amazing location. We look forward to seeing you at our hotel again in the future. Regards, Citiclub Hotel
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Couples
11 review
4.5/5
Great
Posted on May 9, 2024
They were nice to let us check in early. The room was cleaned daily and all amenities were working fine. But there was no tray or small space in the shower area to put the soap bars and shampoo bottles. There is a mini mart just beside the hotel but there are no pride tags for most of the food.
Response from Property: Dear Guest, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Guest User
Superior Queen Room
Stayed in Sep 2024
Family
1 review
3.7/5
Posted on Oct 28, 2024
Upon entering you are greeted with a frown by reception staff. Then you are provided with a very average room that is clean enough but has terrible view, along mouldy grout and silicone in the bathroom. There is a large TV which is nice and a teeny tiny fridge, which came in handy!
Don’t book on a Saturday night if you plan to sleep as there is a night club next door and the music started around 9pm to early hours of the morning, room is not soundproof but reception do give you earplugs if you want.
Will I stay here again?… only if I’m desperate.
Response from Property: Dear Guest,Thank you for taking the time to review our hotel. We genuinely appreciate both positive and negative feedback from our guests, as it helps us improve. We’re sorry to hear that the noise from the nightclub affected your stay. Please be aware that we do advertise/send out the information in confirmation letters about the potential for elevated noise levels on Friday and Saturday nights. We understand how disruptive this can be and apologize for any inconvenience caused. Your comments are important to us, and we will take them into account as we work to enhance our service. Thank you again for sharing your experience.Regards,Citiclub Hotel
Guest User
Superior Queen Room
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 24, 2024
It was good experience stay at citi hotel.
Front staff was friendly.