To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.1
Service8.7
Cleanliness8.8
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All reviews(176)
Positive reviews(165)
Reviews with photos/video(29)
Too noisy(26)
Convenient location(18)
Easy to get around(17)
Located in the city centre(16)
Great value for money(13)
Comfortable bed(6)
Many amenities(5)
Friendly front desk staff(4)
Negative reviews(11)
Guest User
Superior Queen Room
Stayed in Nov 2025
Business traveller
1 review
2.0/10
Posted on Dec 18, 2025
Very disappointing stay. The room was dusty, especially the air vent, which triggered my allergies and made me sick. The bed sheets and blanket did not feel clean and caused itching throughout the night. Lighting in the room was poor. This hotel was listed as a top option, but the experience did not match the price or expectations. Would not recommend.
Tanjaya
Superior Queen Room
Stayed in Dec 2025
Couple
2 review
10/10
Outstanding
Posted on Jan 15, 2026
Very comfortable Hotel, Near with the foodstore, station etc.
Guest User
Deluxe Queen Room
Stayed in Nov 2025
Other
2 review
10/10
Outstanding
Posted on Dec 18, 2025
Amazing experience with the hotel staff. Featuring many rich amenities
Afifah Lee
Superior Queen Room
Stayed in Jul 2025
Solo traveller
15 review
10/10
Outstanding
Posted on Aug 28, 2025
I recently stayed at Citiclub Hotel Melbourne and had a pleasant experience. The location is very convenient, right in the heart of the city. It’s only about a 10-minute walk from Southern Cross Station, making it easy to get to and from the airport via SkyBus. Trams are also nearby, so getting around Melbourne is hassle-free.
The hotel room was clean and comfortable, with all the basic amenities provided. Since the hotel is attached to a club, you might hear some noise at night, but it wasn’t too disruptive for me.
Food options around the hotel are great. Just a short walk away, I found Roti Bar, an excellent spot for Malaysian food with affordable prices and generous portions. Highly recommend trying the roti canai and nasi kandar 😊
Overall, Citiclub Hotel is a good choice if you’re looking for a central location with easy access to transport and plenty of dining options nearby.
Response from Property: Thank you so much for your outstanding review! We’re thrilled to hear you were satisfied in all aspects and found our hotel worth the money. We look forward to welcoming you back again soon!
Guest User
Superior Suite
Stayed in Dec 2025
Business traveller
1 review
9.5/10
Amazing
Posted on Jan 19, 2026
Clean and well-serviced room, welcoming staff and convenient location! The decor is a bit outdated, but the room was so spacious! I would recommend visiting.
Guest User
Superior Twin Room
Stayed in Nov 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 14, 2025
The hotel was very clean and in good position, the problem was during the night time, the pub closed to the hotel was keeping the music very loud until 4 am, impossible to sleep
Chico21
Superior Queen Room
Stayed in Nov 2025
Couple
9 review
6.5/10
Posted on Dec 5, 2025
Hotel room is very dark need increase light and the WiFi during my stay can’t operate with my iPhone and iPad but in tv can access to YouTube
อัจฉราภรณ์ เล็กวิไล
Superior Queen Room
Stayed in Nov 2025
Solo traveller
9 review
10/10
Outstanding
Posted on Jan 5, 2026
Hotel near shopping areas, convenient transportation, clean rooms, good service staff.
Guest User
Deluxe Queen Room
Stayed in Aug 2025
Family
6 review
7.5/10
Posted on Nov 22, 2025
Overall not bad.
Response from Property: Thank you for your review. We’re glad to hear you had an overall good stay, and we appreciate your feedback on our service. We’ll use your comments to improve. We hope to welcome you again.
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Jun 9, 2025
Very good location, We were so lucky got the room upgraded for free, the room was nice and cozy. I love swimming pool and sauna.
Response from Property: Dear Guest,Thank you for your ten out of ten review. A warm welcome awaits your next stay.Kind Regards,CitiClub Team
Guest User
Superior Twin Room
Stayed in Oct 2025
Business traveller
7 review
10/10
Outstanding
Posted on Jan 12, 2026
Staff is nice and helpful and the room was spacious and well equipped. Very good location.
Guest User
Superior Queen Room
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 16, 2025
Enjoyed our stay at CityClub Hotel. Good price and In a great location. Room was clean, comfortable and quiet. Hotel also has a nice Restaurant/Bar area for Happy Hour. We will definitely stay again. Thank you.
Response from Property: Dear Guest,Thank you for your ten out of ten review of our hotel. We are delighted to hear that you found value in your stay and enjoyed our fantastic location. We look forward to welcoming you again very soon!Regards,CitiClub Team
Guest User
Deluxe Queen Room
Stayed in Sep 2025
Solo traveller
1 review
9.5/10
Amazing
Posted on Oct 16, 2025
Suitably satisfied, perhaps a microwave would be useful but that would be a nice bonus rather than a necessity
Response from Property: Dear Guest,Thank you for your review. We are happy to hear that you were satisfied with your stay. Your comments and feedback are valuable to us and have been duly noted as we are always looking to improve. We hope to welcome you again soon.Regards,CitiClub Team
Guest User
Superior Queen Room
Stayed in Aug 2025
Family
1 review
4.5/10
Posted on Sep 8, 2025
The lighting in the room is not enough. Even we open all of that, it is still dark. The hotel shared the building with a club. On Friday and Saturday night, we can hear the music clearly at 6/F floor. We store the luggage after check out and pick up after few hours later. Unfortunately, we leave something out in the bathroom. When we go back to pick up our luggage, they didn’t ask us on solving that. They even not contact us to handle that.
Response from Property: Hi Guest,Thank you for sharing your feedback. We’re sorry to hear that the lighting in your room and the noise from the nightclub did not meet your expectations. Please note that we try our best to inform guests of the potential for elevated noise levels both in the confirmation email and upon checking-in, along with offering complimentary ear plugs for your comfort. We appreciate your comments and will use them to enhance our guest experience.Regards,CitiClub Team
Samart Butdeevong
Superior Suite
Stayed in Oct 2025
Couple
7 review
9.5/10
Amazing
Posted on Nov 15, 2025
Overall is good excepted the parking entry should be communicated clearly.
Response from Property: Thank you for your great rating and lovely feedback. We’re pleased you enjoyed your stay overall. We appreciate your comment about the parking entry and will work on making the instructions clearer. We hope to welcome you back soon!