For around HKD 700 a night in Melbourne, the hotel room was decent value for money, and I wasn't expecting top-notch service. However, my experience here didn't live up to what I'd expect from a 'four-star' hotel.
Firstly, the kettle's hygiene was poor, with rust at the bottom. Even after requesting a replacement, there wasn't much improvement. Plus, it lacked insulation, making the exterior extremely hot to the touch and a potential burn hazard if you weren't careful (the photo shows two kettles).
Secondly, the housekeeping and reception staff were understaffed and difficult to communicate with. Given it was Easter, a staff shortage might be expected, but housekeeping was only provided upon request. We had to call several times about the kettle issue and running out of shower gel before anyone responded, and even then, the shower gel was never refilled. Also, some staff members' English wasn't very good, requiring transfers between different staff.
Thirdly, the room ventilation was poor. Even with the extractor fan on, cooking would leave a lingering oily smell in the room.
Of course, the hotel's location is quite convenient, with a tram stop downstairs and a 20-minute ride to the CBD. The area is in an office district, so it's not crowded or chaotic, which made me feel safe. However, the staffing issues and in-room facilities urgently need improvement.
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