Had an amazing 10 night family holiday here from the 23rd August staying in the adult only Premier Villas. All the staff are so lovely and could not be more helpful or cheerful… Oscar on the check in desk, all the receptionists, Rachid who greeted everyone into the restaurant and took food orders with a smile, the bar staff, the waiters and waitresses, the house keeping team, the lifeguards and the entertainment crew. When we had a problem with the electric in our villa, the director and the lady from Guest Experience (I’m sorry I should have asked your name) were beyond helpful as we had to pack everything and move into a different villa. We could not have asked for anything more… we were given a pool view, late checkout with All inclusive and massages. All the rooms were perfect - cleaned every day, comfortable, coffee pods and water replenished everyday and the lady who came every night with chocolates and changed our towels made our evening when she came before we went for dinner. I should have also got the name of the bar man who started most days at 4 pm - he served every drink with a smile and clearly enjoys his job. An absolute asset to the hotel. The pool area is beautiful with comfortable leather sun loungers and plenty available without reserving. Many of the Balinese beds were reserved daily officially with the lifeguard and room number placed on in the morning, but we didn’t need to as there was always sun loungers available at all times of the day. The only thing that could be improved is to have more parasols, as some people had 3 around their Balinese beds not always leaving enough for everyone else. I have never seen lifeguards work so hard - putting parasols up and down, collecting cups from around the pool, as well always ensuring safety. Snack time mid morning and around 4:30 was a bonus as smoothies, fruit salad and sweet treats were handed out around the pool - something I have never experienced before. Also, a huge shout out to Manu from the hotel entertainment team and Clement from the Corallium team! In fact, all from the Coraium team. Despite us being one of the very few English families in the hotel, they both made our son welcome to all activities. Being a teenager on his own in the adult side, he went across to the family side everyday. They knew him by name, speaking to him whenever they saw him and made sure he knew what times the activities were. Aqua gym was fantastic, the dunas challenge was hilarious and the team are talented in so many ways. Maybe there could be an entertainment board on the adult side with the times of the activities and where they took place, as it took us 3 days to find where the yoga session was - Thankyou Ania! It was lovely being able to use all areas of the hotel with the activities and lunch on the family side, chill out by the pool on the adult side and watch the entertainment back on the family side after the most amazing meals. All food is amazing and being able to order breakfast