Hilton Garden Inn Memphis Downtown Beale Street

This hotel was really nice. When we arrived they gave us a room that was not clean completely clean. We immediately went back downstairs and They switched the room and gave us vouchers for drinks for the inconvenience. It was walking distance about 10 minutes from beale street. There are restaurants nearby and the hotel have a nice restaurant. I would stay here again.

When we arrived, the check-in person (name?) told us our room was not ready, so she gave us a coupon for two drinks AND upgraded our room, without us asking! The upgraded room was very large and nice, as were the two drinks!

The Good: The location, The DJ at the restaurant, My salmon The Bad: The room was not clean, The cabinet were refrigerator was had exposed wood that cut my hand when I reached into it, They charger over 18% gratuity without telling us or posting it anywhere, they burned my sister’s salmon and my other sister’s chicken wings were not real chicken the text was like soy. I didn’t want to ruin girls night with my 3 sisters but I can’t say the experience was great. It was between okay and good.

The front desk staff was fantastic, especially Lenisia and Dawn, who tried to solve all our issues kindly and efficiently. Unfortunately, the breakfast team was not very helpful and did not understand that our breakfast was included, requiring us to sign a bill for the hot items every day. The hotel was not very clean; in fact, we had to move to another room because of a bad smell, which seemed like pet odor. The rooms are spacious and comfortable, but housekeeping is only provided every other day. The water pressure in the shower was quite low. We don’t think we would stay there again.

Very clean and modern hotel. Staff was very friendly with great service. Wonderful downtown location if you're looking for Beale St. fun. Only complaint is the breakfast buffet. With an hour left for service there was very little left at buffet and no attempts made to replenish. Very expensive also.

It is $32 a nite to park which is very high. Breakfast was not included. Really!! ? It was clean and safe and rooms were good except barndoor sliding door for the bathroom doesnt give much privacy. Staff was great.