Grand Hotel Victoria Concept & Spa, by R Collection Hotels

The hotel is located at lake front with very great view. You can make a reservation for a boat to explore the lake surroundings. *The services are expendable, the staffs are nice with service-minded and helpful. P.S. The hotel offered me an upgrade to the best room. Thank you.

Beautiful hotel with great services. The staff are helpful and friendly.

Recently spent three nights at the Grand Hotel Victoria in Menaggio. The lakeside setting is mere steps away from the busy heart of town, but felt serene. Every staff member we encountered was welcoming, helpful, and dedicated to ensuring our comfort. Our room was in the ‘modern’ building, and featured the most high-tech command system we’ve ever experienced in a hotel, which was impressive, if a bit confusing. (Note: there are no written instructions, and the onscreen icon system is not the most intuitive.). The space was compact, clean, comfortable, quiet, and nicely decorated and appointed, with thoughtfully placed outlets and ports and good wi-fi. The breakfast buffet was vast and memorably good, with seating that offered gorgeous views of the lake and mountains. Altogether a great stay!

This amazing hotel made us fall in love with the Lake Como area. Super friendly, helpful staff to make sure you are treated extremely well. Beautiful location with easy access to Menaggio and surroundings. Honestly, the hotel is so wonderful it's perfectly ok to stay close, relax and just enjoy. Be sure to take advantage of the amazing breakfast buffet and not to be missed huge spa. Spa is the perfect way to unwind at the end of your day. Already planning our return trip in order to spend more time in this beautiful part of Italy.

Beautiful location. Glorious terrace. We were lucky enough to be upgraded to a suite which was amazing. The spa is the best I’ve ever been in. So chilled. Bar was luxurious and fabulous ‘snacks’ served with an excellent selection of drinks.

I wanted to love my stay, but two things stood out in my 3-night trip. First, while the hotel has amazing spa facilities, I spent about 2 hours trying to enjoy it while two loud, sometimes screaming children made it impossible to relax. After about 20-30 minutes, I let the staff know that there were children yelling (making it near impossible to enjoy) and the staff immediately came with me and spoke to each family. But the kids continued at probably 80% volume for at least another hour. There were spa employees present the entire time who could have spoken to the parents and/or asked the kids to leave after failing to lower their volume, but they didn’t. Second, as a Hilton Diamond member, I was excited to get an upgraded room — even though they are “space-available” I was paying close attention and saw that the room level just one up from my room was available to book. When I checked in, I was told there were no upgrades as available as the hotel was “full.” When I showed the manager that the room was showing up as available on the website she said that the website was wrong and that she’d take the room off the website, as it wasn’t available. Of course, I checked a few more times during my stay and that room remained on the website, available to book. This either means that the: (1) the hotel is not honoring upgrades from Hilton Diamond status or (2) the hotel has rooms for sales on its website that aren’t actually available to book. Neither are a good look for the hotel. It became a joke among me and my friend that the hotel was “full” as it seemed pretty empty to us. I also asked if I could pay for an upgrade and I was quoted 500 Euro/night, which seemed excessive as the room was selling for about 1,200 Euro/night. There were some things I enjoyed about the hotel including: - very friendly hotel staff - modern room and amenities - the spa facilities (when loud children were not present) - delicious buffet breakfast The hotel also relied on the “we’re full” messaging in trying to deny me a requested late checkout, also a benefit of Hilton Diamond status. While I was able to get checkout extended by just an hour, it was only after making it clear it was very important to me, particularly in light of them not upgrading me despite the online availability of another room. I’m now staying at Villa d’Este and it’s like night and day. Knowing what I know now, I would probably skip Grand Hotel Victoria and stay at Villa d’Este the entire time.