Bulkeley Arms

I recently stayed at Serenity Suites Hotel and had a great overall experience. The hotel was clean, modern, and had a calm, relaxing atmosphere, just what I needed for a short getaway.

Poor room, no chair to sit, so had to use bed, only one pillow provided, also car park was full, used by staff or drinkers it appeared, so had to pay £3 at the nearby Council car park. Overall a disappointing stay.

I was soo disappointed with this place! The staff were lovely, especially Jason( thank you) The bed had animal hair all over the sheets, it was cold dirty paint work tatty carpets paint falling off inside the shower! Generally not very nice and welcoming, in fact made my skin crawl! I arrived late and couldn’t go anywhere else! Although I did try the other 2 hotels I could walk to, one was full the other over £140 and I had already paid £60! I slept in my clothes coat and socks!! The mattress springs poked even through my coat I would not recommend this to my worse enemy!!

shops nearby and plenty of cafes as no food at bukeley parking was was ok staff were pleasant room was dated put clean and tidy

The accommodation is above a noisy pub. Extremely loud music went on until midnight. So loud the bedroom vibrated. Shouting and arguing from the people in the bar ensued once the music stopped, which went on until 12.30 - 12.40am. If it wasn’t the music then it was the football on with everyone shouting in the bar, this went on before the music started. Accommodation was dirty, beds worn out they were so old. One flat pillow each. Mould in shower. Stains on beds. No housekeeping. No toilet paper. Rooms accessible from fire escape. Cigarette ends everywhere outside. Literally hundreds of them. Didn’t feel safe here, couldn’t wait to leave. Property doesn’t do any breakfast or food which is probably a blessing due to the uncleanliness. THIS SHOULD NOT BE USED AS ACCOMMODATION DUE TO NATURE OF THE BUSINESS. ******* SHOULD NOT BE LISTING THIS, IT SHOULD BE TAKEN DOWN IMMEDIATELY.