Wingate by Wyndham Mentor Oh

Not the cleanest property. I would probably never go this hotel again. I thought it was going to go a place since they were having wedding there. Bartender was very rude to all guest.

Overall guest service was good. Still advertised with a swimming pool they do not have. Also no cable and the internet connection slowish.

The first issue for us was seeing the Don't Tread on Me Flag (yellow with serpent) outside the building on the tall flagpole next to the OH State flag and American flag, as seen in the picture for the hotel. This is completely inappropriate. This hotel is completely neglected with minimum staff. The carpets in the elevator and in our room were filthy dirty. The light above the vanity did not work. The vanity and tub did not drain efficiently. The TV in the suite area did not work, and the kitchen sink was leaking water. In addition, the ice machine on our floor was out of service, and we had to go to another floor to get ice. The pool is also out of service, and has been for months. The weekday breakfast was disgusting. Cereal, and apples only. No fresh brewed coffee were ever available. Coffee from the machine was not drinkable. My husband went next door to McDonalds to get coffee. We had to request housekeeping, which was a joke. They brought fresh towels and never made the bed up and day during our stay. We stayed for a wedding at the LaMalfa Party Center attached to the hotel. The only night there were other guests besides us in the hotel was on Saturday, the night of the wedding. Otherwise, we were the only people staying in the hotel the entire time. I felt like I was in the Shining Movie. The only vehicles in the parking lot everyday, were the two worker's vehicles parked in the disabled spots. It's easy to understand why nobody wants to stay at this facility. I tried reaching out to the Wyndham Corporate Care department, expressing my concerns as noted above. They informed me, this hotel is independently owned by a franchise. Obviously, this owner has no interest in maintaining a hotel that meets the standard of excellence expected by visitors and Wyndham..

Booked this hotel location July 22, 2023 for an August 3, 2023 one night stay for our anniversary. The main reason that we booked it was the indoor pool that we were going to use after a full day out exploring the area. When we got to the hotel we checked in and then proceeded to find the pool only to discover that it was under construction. Never was this mentioned anywhere on the web site at the time of our reservation. I had used points when I did the original booking and since August of 2023 have been trying to get those points restored since the pool was the only reason that we wanted that location. I have gotten nowhere. Wyndham customer service said that they had to get an OK from the hotel manager to restore those points. After numerous emails to the manager and phone calls I still have not talked to that manager. One of my calls on November 1, 2023, I did have a positive conversation with a desk clerk named Brenda. She took down my concerns and seem to indicate that Gina, the manager would give me a call to discuss the matter. It is now November 11, 2023 and I have not heard from Wingate by Wyndham in Mentor, OH. I am pretty sure that one phone call would settle the matter..... I am very disappointed with Wyndham and this Wingate location.... waiting kb!

When I arrived to my room I noticed dirty area after dirty area. This led me to check the sheets and mattress. The mattress had an excessively large circular blood stain (the size of a serving platter). I immediately took pictures and went to the front desk staff. I was informed that she put me in this room because the mattress was brand new. It was disgusting. The employee assigned me to the room next door. That room was just as filthy, except the mattress did not have the huge blood stain. The next morning, I had to hunt down staff to check me out. This staff member could care less that I had been waiting probably 15 minutes for him to return from wherever he was (mind you it was 6-6:30am). Then he seemed like I was causing him all sorts of trouble when I requested a printed receipt. He informed me that I would have to wait for him to turn his computer on!

Clean rooms, quiet and friendly staff. Get room on back of facility. Decent breakfast. Nice patio with bar. Very quiet, strangely so. New owners? Hopefully they will remain in business. Great Mexican restaurant right across street.