Hotels Near El Charquito Garden in Merida

Not sure why this hotel is so highly rated. Nothing about it is terrible, but the devil is in the details. The Good: - Staff is super friendly, incl. the valet - Rooftop pool and bar are really nice and a great feature - Overall layout of the hotel is charming - Great water pressure and genourous rooms The not so good: - Upon check-in, they tried charging us a 240/day ”resort fee”. After further questioning they said it was optional and would pay for the WiFi and the gym. Not a great business practice, espcially for a 5* hotel - Overall the hotel looks a bit dated and would benefit from some more maintenance - We booked a double room but were given a king room - when they showed us to a double room it was quite dirty - dirt on the linens, bathroom counter wasn't wiped down - so we just made do with the king instead - Beds weren't terrible, but I've slept better Location is a bit off the beaten path. Not bad but is was about a 20-30 walk to the city centre and the nicer restaurants.

Hotel is located very near to the center, offers free parking and the staff is very nice. For the price you should be satisfied. However, for the 4 stars claimed, there are few areas of improvement. The isolation is bad, you can hear all other guests. The drains are kind of clogged so water keeps gathering in the bathroom. The bed, although it‘s advertised as a double bed, can hardly accommodate two persons, even if they are hugging. There were also some bugs in the room, not cockroaches but still, so there is a need of some measure there. All in all, a good place if you want good value for money and be central in Merida.

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....

El lugar se ve lindísimo por internet. Así que reservamos nuestra cena de año nuevo con más de trés semanas de anticipación y llegamos muy emocionados por celebrar el año nuevo en R&X. Decepción absoluta!! Para comenzár, me preguntaron por alergias y les comuniqué por email (semanas antes!) mi alergia al aguacate. El primer platillo que me trajeron tenia aguacate. Les acordé de mi alergia y el mesero regresó con el mismo plato diciendome que no se podía hacer nada porque ya venía mesclado el aguacate en el platillo. ”Pero si tengo alergia y se los comenté hace trés semanas.” No pues, no sé... fue su actitud... y esa actitud continuo toda la noche. La cena de cinco tiempos nos llego completamente dispareja y con muy mala actitud. Pagamos muy bien y esperabamos a cambio lo prometido: una experiencia genial. Y NO fue lo que recibimos en ningun momento. No gasten su dinero aquí. Sólo tienen la fama... pero la realidad es una decepción y un robo por lo que recibes, la verdád. Muy mala administración... porque todo esto proviene de gerencia y refleja en el servicio de meseros. Un robo y nos dejaron con una MUY mala memoria de Año Nuevo. This place looks great on the internet. But, stay away. Spend your money elsewhere. We had a horrible experience for New Year's. A complete let down. I made reservations 3 weeks ahead and they still could not get it right: the service and attitude were horrible. One example of how the night went: They asked weeks before for any allergies. I let them know about my avocado allergy. What do I get for my first course of this5 course meal? Avocado. I explained to the waiter about my allergy. He came back with the same plate saying there was nothing they could do because the avocado was mixed in to the dish. ”But, I have an allergy, and I let you all know about this 3 weeks ago.” He shrugged, and that was basically his attitude the entire night. None of the courses came out at the same time. Mine (the vegan menu) continually came out much later than everyone else. He never offered us water or checked on us... I have never written a negative review, but I need to do so in this case because we felt robbed by this place: both financially and robbed of having a good New Year's experience. The bad management is obvious and in trickles down to the service at the table. Like another reviewer said: spend your money elsewhere! This place has beautiful pictures and the fame of enveloping you in a luxurious experience, which it may have had a while ago. But, it's not true now. Don't buy they hype: it's false.

The hotel is conveniently located in the city centre. The facilities are perfect, the catering service is also very good, and the other services of the hotel are also very good. The hotel has complete supplies and is easy to use. The overall sanitary conditions of the hotel are very good. I am quite satisfied with this. I still wanted to live for two more days, but the room was booked by someone else. I couldn’t continue to live and I had to change to another hotel.

Muy buena relación calidad precio, lugar céntrico pero tranquilo, el hotel ya tiene algunos años pero estaba limpio y todo funcionaba perfectamente.

ACHTUNG DIESES HOTEL BEGEHT BETRUG WARUM? Die Zimmer sind zum großen Teil alle Tag und Nacht durch laute Maschinengeräusche im Gebäude gestört, an Schlaf ist kaum zu denken, da diese plötzlich lauter und leiser werden in der Nacht. Das Schlimmste: Das Personal weiß davon und vermietet die Zimmer (alle Zimmer nach hinten hin) zum gleichen Preis. Der Manager lässt sich mehrfach verleugnen und auch die coolen Mitarbeiter von booking.vom lässt er eiskalt ohne Einsicht stehen. Danke nochmal an booking an der Stelle für die Hilfe. Lage: Das Hotel liegt auch nicht zentral sondern ca. 10min von allen Sehenswürdigkeiten entfernt in einer miesen Ecke. Lediglich der Ado fährt gegenüber ab. Das Frühstück kann man sich sparen. Einzig gute an dem Hotel ist dass es LQBTQ Mitarbeiter unterstützt. Ich kann dieses Hotel nicht empfehlen. Reine Abzocke.

I stay in this hotel twice ! Very good and the staff very nice Big size and near downtown have many restaurants in there and many taco shop can eat ! Very good 🌈

Just spent 2 nights here but found the hotel to be well connected with free parking, shopping and restaurants; what else do you need? It is actually connected to a shopping center that has a Walmart. We ate at two of the three restaurants located in the mall and found others that we tried as well. Nice décor and good size comfortable rooms. Hope to return one day.