Holiday Inn Express & Suites PHOENIX - MESA WEST by IHG

Holiday inn is a great hotel with friendly staff. Breakfast was excellent and filling. Full breakfast not continental.  Staff went out of their way to help when my room fridge wasn’t working. They replaced it with a new mini fridge for my room.  I went for a visit to see my son and grandson and hotel staff welcomed my family.  I will return to Holiday Inn in Mesa Arizona again for sure. Thank you .

The service at this hotel is above and beyond 5 stars!! Mary, Stephanie, & Glenn are professional, kind, and very helpful!! They are awesome. I have extended my stay several times this trip and they are the best!! They were of great assistance!! If you are wondering if you should stay here, just book it, you wont regret it!! And, you might just extend your stay, too!!!

From the moment we walked into the lobby, we were greeted in such a friendly warm manner, and the woman was so quick and efficient to get everything checked in and settled for us. The lobby was spacious and calming, but it was the staff that made all the difference. I wish I could remember her name, but she was so good about making sure we had a room on the first floor she thought of everything before we even arrived because I had two of my grandkids with me. She thought of everything ahead of time that I really appreciated. We were close to the pool close to the lobby. It was great. The breakfast was really good. There were a lot of choices and everything was top-notch plus as a bone as they had really great coffee machines in the lobby with various flavors for creamers that was available 24 /7. I have to travel again in July and I’m gonna be staying there again. The pool was a little on the smaller side, but it was great because we had it all to ourselves two times we went in the pool was clean and well cared for the hot tub was at a perfect temperature. It made for a very enjoyable experience and our beds were very comfortable. Rooms were clean and well stocked, I was very impressed with the entire stay. Even the staff member on our second day was very friendly and helpful and courteous.

The staff was awesome, our card key to the room would stop working. We changed keys like 4 times. Room 209 the ac unit is extremely noisy. The staff puts us in another room.

Everything was good except the bathroom. The bath top was very slippery and hard for seniors to stand in. My husband hard to hold onto the handicap bar the entire time while showering. Also, you need to update the toilet since it sits so low it is difficult for seniors to get up off of it.

Great comfortable stay. Breakfast was great, with hot food and good choices. Beds were comfortable,rooms nice and clean. Would definitely stay here again when in town.

While I visited the pool area, there were no towels provided and no lounge chairs to lay in. There were regular chairs available though. Also, when utilizing the elevator after going to the pool area, I had gotten stuck between floors briefly. The staff had told me that they just got the elevator fixed. Apparently not well enough. The room was in good condition and the breakfast was the typical continental style. It was really just the minor issues at the pool and the little scare in the elevator that, with some attention to details by the staff and company, would make this place pretty nice.

I will never stay in your Palm Springs residence ever again I was charged for a king bed and was given a full