Eod SureStay Hotel by Best Western Mesa Superstition Springs

Hidden fees of 200.00 at check in due on credit card. Food was good. Allowed to check in early and get a ground floor room, as the elevator was out of order.

Great little hotel next to a shopping complex. Welcoming, friendly staff, small swimming pool, comfortable room, free coffee in lobby plus cookies on arrival. Breakfast limited but enjoyable - especially the waffle machine.

Would be nice if room fresheners were available, and bottles of water to make coffee or drink.

Location is convenient to shopping and dining. Also easy access to freeways

Small room , very small beds

My husband and I had a wonderful stay. Even tho I booked it for the wrong day. It was very stressful . But thank God for Corey who went above and beyond to help us. Room was very clean and quiet which is everything we needed.

Great

1) I reserved through ******* and was not told of a $200 hold on my card. $200?!? That's insane. Especially when not told about it. 2) I changed my card that was to be charged. This should have been a very simple process, but instead lead to numerous desk visits and calls to my credit card issuer. Very frustrating and time consuming! 3) I arrived very late and the entrance was very dark (scary) and looked like it was closed. Even the people dropping me off did not want to leave me. I was in a room at the end of the hall that was not well lit. Again, scary. I did not feel too safe at this point. 4) Unbeknown to me, I slept on a dirty bed. I did not realize it until I woke the next morning. I reported it and no one seemed to care. They just changed the bedding. Ick! 5) There is a sign posted at the desk that the security cameras are not monitored. WHAT?!? Definitely did not feel safe. I wanted to leave but the booking I had was none refundable. I would not stay here again and if I thought it was worth pursuing I would ask for a FULL refund!