Condesa Lofts & Residence Hotel by VH

On a positive note, the wonderful front desk and head office staff responded quickly to the issues we experienced. Very nice people which makes the next part of the review somewhat difficult to write but I feel the realities of the building itself must be stated. To call the area Condesa is misleading – this building is not on the quiet tree lined streets you are likely thinking of but rather it is located at the intersection of two major, multi lane streets. Traffic noise / truck brakes / near constant car horns kept us awake most nights until 2-3am (surprising considering we stayed on the 7th floor). There is also a club across the street that play VERY loud music until 3-4am on weekends. The apartment smelled of mold / sewage due to backed up shower drain. Two minutes into your shower you find yourself standing in waste water. Once the water level went down, we covered the drain with a towel to minimize the odour but couldn't eliminate it no matter what we tried. The rooms really do need attention - dirty walls, broken baseboards, flimsy laminate flooring, peeling wallpaper, several light fixtures not working, etc...

Our one-week family vacation with two small children at this property was a complete disaster. We experienced zero rest or comfort in the unit provided. The sweltering heat upon arrival was unbearable, and we were shocked to discover the complete absence of air conditioning within the individual units – only the lobby was cooled! Relying on inadequate fans and open windows on the sixth floor with young children felt unsafe and ineffective. The unit itself was disgustingly dirty, with pet hair coating surfaces and a thick layer of dust creating an unsanitary environment. Sleep was an absolute impossibility due to the deafening noise from a nightclub directly across the street. To make matters even worse, incessant and disruptive street repaving, with round-the-clock construction noise occurred during our stay. Our street-facing bedroom offered no soundproof whatsoever. The noise was so severe that we were forced to spend a night in a hotel just to get a few hours of decent sleep. We strongly advise against staying here if you value peace and quiet.

This hotel truly exceeded my expectations! This hotel truly exceeded my expectations! Located in the best neighborhood of Mexico City, it offers the perfect blend of comfort and convenience. From the moment I arrived, the staff went above and beyond—they kindly stored my luggage before check-in and made a late holiday check-in incredibly smooth and welcoming. The area is unbeatable, with amazing restaurants, 24/7 minimarkets, and everything you need just steps away. The room was comfortable, the service was impeccable, and the overall experience was outstanding. I can’t recommend this place enough and will definitely stay here again on my next visit!

It was in the center of so many coffee shops and restaurants.