Hilton Mexico City Airport Reviews

Response from Property: 尊敬的客人，您好！感謝您入住墨西哥城機場希爾頓酒店並分享寶貴的反饋。很高興瞭解到您對我們服務的感受，尤其是工作人員的熱情與積極主動的推薦，給您帶來了更順暢的入住體驗。我們將繼續保持並完善服務細節，致力於讓每一位客人都感受到周到與專業。期待您再次蒞臨，繼續享受舒適的下榻時光。

Response from Property: Thank you very much for your excellent rating and for taking the time to share such detailed feedback. We are pleased to know you found our hygiene, service, and interior environment to be excellent, and that the comfort of the sofa was a highlight of your stay. We appreciate your understanding regarding the airport location and the ongoing external renovations, which are managed outside the hotel and can make access less intuitive at times. Your comments help us continue guiding our guests more effectively during this period. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back on a future visit.Sincerely,Adolfo DiazGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are genuinely sorry to know that your experience did not meet expectations.Our aim is to provide seamless connectivity, reliable in-room amenities, and a comfortable room configuration for every guest. Your comments are valued, and we appreciate the opportunity to reflect on the experience you described.We hope to welcome you back and provide a visit that reflects our standards of convenience and comfort.Best regards,Gisela Rodríguez - Assistant Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback and for highlighting the convenience of our setting within the airport, as well as the spacious, well-kept room and enjoyable breakfast. We are delighted to know these aspects added comfort and ease to your visit.We are sorry to learn that certain in-room items did not meet your expectations. Our team strives to provide a seamless experience, and your comments are appreciated as part of our commitment to consistent, thoughtful service.We value your perspective and hope to have the chance to welcome you again for another pleasant stay.Best regards,Gisela Rodríguez - Assistant Front Office Manager

Response from Property: Estimado huésped, muchas gracias por compartir su experiencia en Hilton Mexico City Airport. Nos alegra saber que encontró el hotel limpio y cómodo, con un personal amable y una ubicación que facilita el acceso a la terminal, especialmente para vuelos muy tempranos. Esperamos recibirle nuevamente.

Response from Property: 尊敬的客人，您好！感謝您分享在 Hilton Mexico City Airport 的入住體驗。對於您提到的前台服務態度不佳，以及您為補充第二條毯子多次聯繫仍未得到及時響應，我們深表歉意。也很抱歉此次入住在舒適度方面未能符合您的期待。我們重視每一位客人的反饋，並將持續改進服務與體驗質量，努力為您提供更加周到與舒適的入住環境。期待未來有機會再次為您服務。

Response from Property: 尊敬なるお客様、このたびはヒルトン メキシコシティ エアポートにご宿泊いただき、率直なご感想をお寄せくださり誠にありがとうございます。お部屋の清潔感やシャワーの水圧・温度についてお褒めいただいた一方で、ドアの隙間による水漏れ、ならびにトイレのタンク不具合によりご不便をおかけしましたこと、深くお詫び申し上げます。頂戴したご指摘を真摯に受け止め、今後の設備管理と快適性向上に努めてまいります。

Response from Property: Thank you for choosing Hilton Mexico City Airport and for sharing your experience. We are pleased to know you found the hotel clean, well-equipped, and comfortable, and that the in-room amenities met your needs. We also appreciate your comments regarding the distance to the boarding gates and the wayfinding. We regret any inconvenience this caused and will keep your feedback in mind as we continue to improve the overall guest experience.

Response from Property: 尊敬するお客様、ホテルをご利用いただき、またご感想をお寄せいただき誠にありがとうございます。深夜のご到着に際し、空港内ホテルとしてご滞在いただいたことを嬉しく存じます。一方で、空港の工事により騒音が気になられたとのこと、大変申し訳ございません。いただいたご指摘を真摯に受け止め、今後より快適にお過ごしいただけるよう改善に努めてまいります。

Response from Property: Thank you for choosing Hilton Mexico City Airport and for sharing your feedback. We are pleased to know that our convenient airport location made your overnight stay more comfortable and efficient. At the same time, we regret that the rest of your experience felt only average. Your comments are important to us, and we will continue to refine our overall guest experience. We sincerely appreciate your review and hope to have the opportunity to welcome you again with a more satisfying stay.

Response from Property: Dear Guest, thank you for sharing your positive feedback. We are delighted to know that our convenient location provided you with a comfortable and reassuring stay, especially when arriving in Mexico City at night. It is also very rewarding to learn that you enjoyed the breakfast experience, from the wide variety of options to the quality, cleanliness, and taste of the food. Your recognition is greatly appreciated and serves as a strong encouragement to our team at Hilton Mexico City Airport. We sincerely look forward to welcoming you again and providing you with another pleasant and satisfying stay.

Response from Property: 尊敬的客人，非常感謝您的滿分評價。我們很高興得知您喜歡寬敞整潔的客房、舒適的大床，以及我們位於機場內的便利位置。能夠讓您的入住、離店以及趕早班航班更加輕鬆便捷，是我們最大的榮幸。期待在您下次來到墨西哥城時再次歡迎您的光臨。

Response from Property: 非常感謝您的滿分評價以及詳細的分享。我們很高興得知酒店便捷的交通位置、舒適的客房環境、穩定的網絡以及高效的服務為您的商務出行提供了便利。能夠滿足您對工作、休息和早餐的需求，是對我們團隊最好的肯定。您的認可將激勵我們繼續為每一位賓客提供卓越而貼心的服務。期待在您下次來到墨西哥城時再次歡迎您的光臨。

Response from Property: Dear Guest, thank you for choosing Hilton Mexico City Airport and for sharing your kind feedback. We are delighted to know that you enjoyed our convenient location, easy access to landmarks, quality restaurant, welcoming bar, and the friendly service provided by our team. It is especially rewarding to hear that we are one of your favourite hotels. We sincerely look forward to welcoming you back again.