Sheraton Maria Isabel Mexico City Reforma

The AC didn't work properly since day 1. I reported it, service staff came to the room just lower the temperature but still was warm at night. It was uncomfortable to sleep. I reported the problem again and they came for service the AC but it didn't work to much, something was missing. It was a little better at night but still a bit warm.

Dinner is no good. Menu doesn't satisfied and also service staff'manner is worst.

I had done a sequrity deposit 3000 peso upon check in, but i didn't get refund when i was checkout, also they have a racists mind set on restaurant staffs and in lobby also.

I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico. The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future. On the bright side, the breakfast was really nice. Good variety, fresh options, and great service. If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.

Everything seems good but will be better if have the self laundry service!

Very good location. Nice staff. Gym, steam room and sauna are a plus. Plenty of seats in the lobby area and a good bar.