Emporio Reforma Reviews

Room was small which is OK since I just slept there. Bathroom is not clean - found long dark hair in bathtub after I took shower (I am blond). Customer service is not attentive. And top notch is refrigerator with a lock. And yes I asked for a key and was ready to leave a deposit requested but been ignored. Definitely not 5 star hotel as advertised on their site.

Good location in Reforma. Room is small but comfortable. Breakfast has many options.

The hotel has a sense of history and local characteristics, but the facilities are relatively old, the rooms are small, the layout is not good, a bit depressing, the towels and bath towels are a bit old, and there is a coffee pot. The location is good, on Reform Avenue, convenient to everywhere. The hotel cannot exchange currency. The Feast American Hotel two blocks to the right when you go out can exchange currency, and 1 US dollar can be exchanged for 16.2 pesos. The highlight of the hotel is that the breakfast is very rich, served from 7 to 12 o'clock, all kinds of bread, tacos, freshly made omelets, waffles are all delicious, there is a lot of meat, the beef tripe is very good, there are many kinds of yogurt and fruits , very delicious. If breakfast is not included, it costs 210 pesos per person. There is a lunch buffet for 399 pesos. The bathroom faucet is water-saving, and the water flow is very slow.

The hotel did not notify the power outage in advance. The power outage lasted from 12:00 at night until 10:00 the next day. There was no air conditioning, no elevator, no windows, no breakfast, and the front desk did not explain. The service attitude was extremely poor, and the agent did not coordinate to solve the problem.

Excellent location, excellent cleanliness, attention, very friendly staff, very delicious food in the restaurant

Very good hotel everyone very friendly everything clean I didn't have much time to see other services but in general very good

Located in the city center, with convenient transportation and very considerate service

Excellent service, very attentive staff and very clean rooms.

very kind everyone Good service The room has good space The bed was very comfortable and the water was always ready I liked the stay The restaurant service is fast and the food tastes good 👌

Hygiene: not good Environment: bad

The hotel is too old, the bedding is poor, the toilet smells great, it is not recommended to stay

Good city hotel in a central location, A lot within walking distance.

Room was small and cramped, while bathroom was spacious. Very quiet and clean, except for the usual hotel guests who think it’s ok to be loud on the phone or with other guests in the hallway for five minutes past 11pm, rather than retreat to their room few yards away, but that’s not on the hotel.

Just wonderful, I could find everything (dining, shopping, places of interest such as Museums, and other places of attraction) easily and close to the property.