Av. P.º de la Reforma 1, Mexico City, Federal District, 06030, MexicoView Hotel Details
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1 night
Barceló Mexico Reforma Guest Reviews
4.2/5
Very Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.2
Cleanliness4.3
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All reviews(48)
Positive reviews(45)
Reviews with photos/video(3)
Negative reviews(3)
KAZEMI
Superior Room
Stayed in Jul 2024
Solo travellers
14 review
1.0/5
Posted on Oct 10, 2024
I wanted to move my one night stay forward and add ANOTHER TWO nights, but totally impossible!
Response from Property: Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are sorry we couldn't help you this time with your request, the modifications depends on the availability we have in the hotel in your arrival. Our team works daily to offer the best possible service so that our guests feel more valued and cared for. You can be sure that your comments will be taken into consideration and will help us improve our services. Once again, thank you for your time and despite the inconveniences that arose during your stay, we hope that Barceló continues to be an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future.CordiallyAdriana FuentesQuality and guest service
Pei Khee
Superior Room
Stayed in Dec 2023
Business travellers
19 review
3.7/5
Posted on Mar 18, 2024
strategic location
Response from Property: Dear guest, once more we thank you for sharing your experience with us and look forward to serving you again soon.CordiallyIvonne SánchezQuality and Guest Service.
Guest User
Superior Room
Stayed in Aug 2022
Couples
2 review
4.5/5
Great
Posted on Sep 22, 2022
it was great experience.but if I complain one thing is that they sometimes didint bring some stuff I asked.
Response from Property: Dear guest, we thank you in advance for choosing the Barceló Reforma Mexico. We are delighted with your recent visit and your positive comments and are happy to know that we were able to meet your expectations.
Anonymous User
Superior Room
Stayed in Sep 2024
Business travellers
8 review
3.2/5
Posted on Oct 26, 2024
Old, average service, average breakfast. It was a mess during an event. Although most Latin American hotels are old, this one is really not that good. I don't recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, we appreciate your preference for the Barceló México Reforma hotel, as well as your rating, thank you for sharing it. We have taken note of your comments and we are truly sorry that you did not feel sufficiently cared for. Our team works daily to offer the best possible service so that our guests feel more valued and cared for. You can be sure that your comments will be taken into consideration and will help us improve our services. Once again, thank you for your time and despite the inconveniences that arose during your stay, we hope that Barceló continues to be an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future.CordiallyAdriana FuentesQuality and guest service
Guest User
Premium Level Superior Room
Stayed in Feb 2025
Business travellers
1 review
4.0/5
Very Good
Posted on Mar 10, 2025
The soundproofing in the room was very poor. There was a couple living in the room next to me. I could hear their sex clearly at night. Their bed was shaking, and even the head of my bed was shaking. They did it for two consecutive nights, and they were shouting every night, which made me very embarrassed. After they were done, they were snoring, which I could also hear. It was very annoying. I could also hear the footsteps of people upstairs, the sound of boiling water in the next room, or the sound of the TV. In addition, the temperature of the air conditioner in the room could not be adjusted. It was too cold when the air conditioner was turned on, and too stuffy when the air conditioner was turned off.
Original TextTranslated by Google
Response from Property: Dear guest, while we sincerely apologize for your poor stay at the Hotel Barcelona Reforma, we would like to thank you for sharing your feedback as it helps us identify areas for improvement and take immediate action to improve the experience for future customers. We certainly look forward to serving you again and having the opportunity to exceed your expectations in the near future.
Kindly
Ivonne Sánchez
Quality and guest service.
Guest User
Superior Room
Stayed in Oct 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Facilities: Very complete
Sanitation: Cleaned very clean every day
Environment: Very good
Service: Good
Original TextTranslated by Google
Response from Property: Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.CordiallyAdriana FuentesQuality and guest service
Guest User
Superior Room
Stayed in Feb 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2025
Very good accommodation. I would definitely stay again.
Original TextTranslated by Google
Response from Property: Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.CordialmenteIvonne SánchezServicio al huésped.
Guest User
Premium Level Superior Room
Stayed in Feb 2024
Business travellers
21 review
5.0/5
Outstanding
Posted on Mar 15, 2024
The surrounding area is very convenient, with many attractions. Downstairs is a famous barbecue restaurant and a Japanese restaurant, which is really great for people who don’t want to go out and enjoy delicious food!
Original TextTranslated by Google
Response from Property: Dear guest, we appreciate your rating, praising your recent visit to our Barceló México Reforma hotel and delighted to know that we were able to meet your expectations.CordiallyIvonne SánchezQuality and Guest Service.
Guest User
Superior Room
Stayed in Aug 2024
Business travellers
23 review
3.2/5
Posted on Sep 22, 2024
I have stayed here many times. It is not bad. There are no facilities, such as towels and slippers, which need to be prepared by yourself. Parking is also quite convenient.
Original TextTranslated by Google
Response from Property: Dear guest , we are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló México Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. CordialmenteIvonne SánchezCalidad y Servicio al huésped.
Anonymous User
Superior Room
Stayed in Dec 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on Jan 25, 2025
It is convenient to go to various attractions
Original TextTranslated by Google
Response from Property: Dear guest, we appreciate your preference for the Barceló Reforma Mexico and your positive review, thank you for sharing it with us. Kindly Adriana Fuentes Quality and Guest Services
hermanxu
Superior Room
Stayed in Oct 2024
Business travellers
111 review
4.5/5
Great
Posted on Nov 30, 2024
Good location, beautiful lobby, big room, but a bit old
Original TextTranslated by Google
Response from Property: 尊敬的客人,我們提前感謝您選擇墨西哥巴塞羅雷福瑪酒店。我們很高興您最近的訪問和您的積極評價,很高興知道我們能夠滿足您的期望。
Zhang$xiansheng
Superior Room
Stayed in May 2024
Travel with friends
22 review
1.0/5
Posted on Jun 14, 2024
The most unsatisfactory thing is this hotel, the service is poor, the environment is also poor, the service is really speechless
Original TextTranslated by Google
Response from Property: Dear guest, Although we sincerely regret your disappointment with your stay at Barceló México Reforma, we would like to thank you for sharing your opinion, as it helps us identify areas for improvement and act immediately in order to improve our customers' experience at the future.CordiallyIvonne SánchezQuality and Guest Service.
Guest User
Superior Room
Stayed in Aug 2024
Business travellers
27 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Convenient location, suitable for business travel!
Original TextTranslated by Google
Response from Property: Dear guest, we thank you in advance for your preference for the Barceló México Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.CordiallyIvonne SánchezQuality and Guest Service.
Guest User
Superior Room
Stayed in Jun 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Their breakfast buffet with Spanish ham is delicious
Original TextTranslated by Google
Response from Property: Dear guest, again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.CordiallyIvonne SánchezQuality and Guest Service.
Guest User
Premium Level Superior Room
Stayed in Jun 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Jul 24, 2024
I will go there again. Breakfast is cost-effective
Original TextTranslated by Google
Response from Property: Dear guest, thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially Ivonne Sánchez Quality and Guest Service.