Pet-friendly Hotels in Mexico City

I made a reservation for my family who came to visit us from Canada and the first time I had contact with Rodrigo, my family and I were surprised, he was very kind and provided us with everything we needed for a comfortable and wonderful stay. He gave my family a lot of tips, places and restaurants to go to. my family had a great time and they were happy Thank you Rodrigo for your support and providing excellent care to my family

I love this hotel. They're like family. Best gym equipment, employees are welcoming and kind, good is delicious, i feel just like home.

This hotel provides good facilities (fitness room, free WiFi, restaurant, bar, Starbucks) and has a great location. The staff is super friendly and the hotel is doing an excellent job to keep the facility and rooms clean, and to adhere to current health condition and following best practices. It's been a while since my last stay at Fiesta Americana, but even for a short stay it was a very positive experience. I highly recommend the Fiesta Americana Reforma.

The location is very good, opposite to the Central Park, surrounded by restaurants, Starbucks and 7/11, there are also a lot of Starbucks and 7/11, the lobby bar has a big screen game, the service is also good, there are 2 restaurants in the lobby, one is very high-end, and the other is open from morning to afternoon , do not cook dinner, but there are always people queuing up.

While this hotel was aesthetically pleasing and in a good location for relatively easy access to many tourist spots, the amenities, service, and operation was absolutely horrible! The language barrier was also very challenging and one would think for this to be such a hot spot that they would have staff fluent in English for tourists. I was told that the hotel had english-speaking concierge that would be able to guide me with questions on transportation, etc. and that was not the case. Day 1: - Language barrier made check-in unnecessarily challenging - Language barrier made the ability to assist us with our desired tours impossible, thankfully we had a backup plan and had gathered information for ourselves - Bikes as advertised were not available AT ALL, at no time during our stay and per guests that had arrived a week prior the bikes had not been available (out for repairs & unavailable the entire stay)...this was the method of transportation we had planned on using AND had supposedly reserved for the afternoon of our arrival, thus causing us to have to change plans - My 1st evening in the room the air conditioning was not working and my room was SCORCHING! I was calling every 1 - 1.5 hrs asking for assistance, and even though they are able to control it remotely they could not get it working....I was only able to rest approx. 3 hrs and woke up congested and with a migraine. The young woman at the front desk did everything that she could to communicate the issue and actually did apologize that I was ill, however was not successful in her attempts to reach 'The Manager' as she said that 'the manager' would not return calls made in attempt to speak with me - this ultimately made me late for our tour/lunch reservation due to attempts to handle the situation. Upon return for the afternoon I was told that the A/C was fixed. Upon arriving in the room I found it to be freezing cold and attempted to turn the unit off, the front desk staff KEPT turning it back on, even after attempts to help them understand that the temperature was still not being controlled within the room, thus I was probably able to get 4-5 hrs of sleep and my cold/congestion got worse.....and they said there was no room available to move me to All that said, I have my complaint into the booking agency and hotel corp office, but am writing this review to warn anyone contemplating their stay at City Centro Ciudad de Mexico

#positive #I was happy with the Friendliness of the Staff; #negative #I was disappointed with the Bed Cleanliness, Wall Cleanliness, Hotel Decoration Style, Room Size; Visiting on holidays, the hotel is tense. The convenient location and good service attitude of this hotel are advantages; other things are average, the breakfast is quite poor, there is no hand towel in the room, and you need to call the front desk to ask for it every time

I've stayed at this property before not sure if management has changed. I was really impressed on my first visit in 2020, and last year I notice changes, but was hoping for improvement this year. Overall the hotel is good for the price / location. I think they could make a few improvements. I'm not sure if they are under staff where the halls aren't vacuumed or tons of smalls details around the walls and doors don't look clean or touched up cosmetically. The furniture inside my room was stained. The Wifi worked great, the check in and check out process was easy. I took photos so I can maybe share with management. Overall don't hesitate to stay at this place!

Good stay overall, although not a great value, with the hotel lacking the 5-star features I hope for. I'd shell out more for St Regis for a real luxurious stay, or stay at Marriott Reforma to save money. Good * Great service from the front desk helped us merge three separate reservations and recognize elite benefits. Also very good service from the restaurant and gym staff. * Perfect location near Polanco, a nice area to spend time in. * The master suite felt new and clean while having a weird layout. I wish there were a double vanity sink, though. Bad * No bellmen service at all. Upon arriving or departing from the hotel, no one helps us with the luggage. The ongoing construction work also closed the ramp, which made it even more inconvenient. * We booked the room for two guests, but all the bath amenities and turned-down service were set up for 1. * Breakfast selection was not great, without any live cooking station. Much worse than St Regis or even Sheraton in Reforma. * The construction work made the remaining lobby very small, and going to the Polanco restaurants area requires walking around the building. The taxi/uber will still drop off at the wrong entrance.

I stayed at this hotel last Monday, August 1 after a forced stay at the Mexico City airport. We checked in for one night. The room was fine. Way overpriced and outdated for U.S. standards, but fine for a night. But this review isn't about the room, it's about the customer service. Or shall I say lack there of. I accidentally left my pink toiletry bag in the room behind in a rush to catch our flight. I called to speak with lost & found and got tossed around from person to person asking to speak to someone who remotely understood English, and eventually just got hung up. I called back later in the day, and I encountered the same issue. I then emailed -- a few times! -- with no response. There are plenty of valuables in that bag that I don't know if I'll ever recover now. I'm devastated. I don't remember a worse customer experience with a hotel. There was just no one will to show me any hospitality, just because my Spanish isn't perfect? And as a hotel in an international hotel in one of the largest cities in the world (not to mention, neighbors to the U.S.) you would think that someone on staff would be able to help me out with communication. Be warned if you stay there that you don't leave anything accidentally behind!

This place gets a no from me. Principally, it's because we were awoken at 7A to smoke filling the room. I went out to the living area and proceeded to have a panic attack because I couldn't breathe. For the record, the hallways were much better. I rushed downstairs and stayed outside until the front desk could send someone up to do something to make it better. Definitely not a relaxing experience. Now, the hotel would say, we left a piece of paper on the check-in counter for you explaining this would happen. Yes, you did, but this is unacceptable all the same. Some folks will have asthma or other breathing issues and this could be potentially very serious for them to deal with. I happened to have a cold. Giving notice on check-in isn't enough notice. In addition, most of the lights were that bright white light I hate because it reminds me of hospitals. Plus, certain window areas were filled with dust. Ick. Just not a good hotel experience. The staff were friendly, the room was clean, the room service prompt, and the breakfast downstairs was fine so two stars.