Pantera Rosa

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.

I’ve been staying at this location since it was the Villa Paradiso and I always love it because it’s a mini apartment for a decent price.. Especially in the heart of South Beach, which you don’t typically find in Miami.. the only issue I have is with the online check-in.. I had to call several times in order to get checked in because nothing was automatically sent to me for whatever reason and there was no follow up.. Soo if I would’ve never called, I would’ve never been able to check in, but they had no issue taking the deposit and that hotel fee lol… I feel like the Customer Service needs to be better and patrons need dedicated access number(s) to speak to someone and the automated check in system could use a small upgrade, if the hotel can see on their end that automated emails aren’t going thru, there should be some kind of direct follow up on their end to make sure everything is seamless for the guest…

We were able to check in early, which was very appreciated after spending 1am until 1pm traveling. Our room was very clean and the property manager on site was very helpful. There’s a parking garage right around the corner and it’s literally only a 2 minute walk. Location was perfect for our trip seeing as my husband and I really only wanted to spend time at the beach and the Versace mansion. Both are only a couple minutes walk. If we ever come to Miami again, we would book with Pantera again!

Great location 1 street away from the beach....drop off and pick up is a little tricky as this place has only street parking which gets filled up very fast...well equipped place...

The guest house is ok. The room is clean, its just a little bit dark.

Dirty, dingy, bad customer service and overall not at all good. Room smelled musty and moldy. Attempted to cancel and am contesting the charge

What I wanted is what I got. It was as expected, no frills. Sufficient room that met my expectations. Well situated near stores, restaurants, and the beach. Comfortable stay with the exception of periodic lack of hot water in the kitchen sink. Also it's directly in the view of neighbors so blinds had to be closed. There is an issue with reimbursement of deposit so that is being worked out.

Wonderful stay, in the middle of all the action, short walk to the beach and shopping

Our stay was a bit less than perfect. Would have given the property 4.5 Stars if I could. The property was very clean, the bed comfortable, the kitchen reasonably equipped, and it was in a great location. We would definitely consider staying here again. What was less than perfect? Communications. We discovered we did not have hot water in the unit when we went to take a shower. We understand these glitches can happen. The property was more than fair when they compensated us for the problem. It was the communication that we were unhappy with. We couldn’t reach anybody for a couple hours. We were told that the whole building didn’t have hot water and that they hoped to have it fixed the next day. We received an email later telling us we’d be informed immediately when the problem was fixed. We never heard a thing from them.