The Ritz-Carlton South Beach

The Ritz-Carlton South Beach Reviews

The Ritz-Carlton South Beach

1 Lincoln Rd, Miami Beach, Florida, 33139View Hotel Details
The Ritz-Carlton South Beach
The Ritz-Carlton South BeachThe Ritz-Carlton South BeachThe Ritz-Carlton South Beach
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The Ritz-Carlton South Beach Guest Reviews

4.1/5
Very Good
132 review
Verified reviews
Location4.4
Amenities4.0
Service3.8
Cleanliness4.1
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All reviews(132)
Positive reviews(27)
Reviews with photos/video(10)
Awesome stay(7)
Friendly owner(6)
Great location(3)
Negative reviews(5)
Guest User
Classic King Room
Stayed in Jul 2024
Solo travellers
5 review
4.0/5
Very Good
Posted on Nov 8, 2024
One of the affordable ritz carlton but it seems that the hotel is a little bit outdated. Great location tho
cm2024
Classic King Room
Stayed in Nov 2024
Couples
8 review
3.2/5
Posted on Dec 25, 2024
As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.
민혁
City View King Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 18, 2024
If you stay here, you can understand what i gave the all 5 stars to each criteria. very awesome and nice hotel. I really enjoyed.
Isabeau
Classic King Room
Stayed in Mar 2024
Couples
16 review
4.0/5
Very Good
Posted on May 25, 2024
Building was bit old and foods were ok. Not the best ritz carlton i have ever stayed
Guest User
Classic King Room
Stayed in Jul 2023
Couples
51 review
4.7/5
Amazing
Posted on Aug 30, 2023
The room smelt damp, mouldy… not the best smell for a RC hotel. They shut the A/C down one night for maintenance and the room got uncomfortably hot. That then teamed with a fire alarm at 1am & then again at 5am (obviously caused by the work being carried out) was not a great night stay. After all a hotels basic fulfilment is for a place to sleep!! The staff at the hotel were great 5 star service from the beach, pool, doormen/valet and checkin.
vitas shi
Classic King Room
Stayed in Jul 2022
Couples
13 review
5.0/5
Outstanding
Posted on Aug 30, 2022
Very good hotel. Love the smell in the room and lobby. Expensive breakfast and beautiful beach. Overall good experience. Oh yes! Extremely confortable bed that I have ever slept.
Pramod varma
Classic King Room
Stayed in May 2024
Travel with friends
2 review
2.0/5
Posted on Jul 4, 2024
Very expensive
Guest User
Classic King Room
Stayed in Jul 2022
Couples
2 review
5.0/5
Outstanding
Posted on Aug 24, 2022
Great hotel and great food
Guest User
Lanai Two Double Pool View Room
Stayed in Nov 2022
Other
1 review
5.0/5
Outstanding
Posted on Dec 12, 2022
Good experience.
Angelinaluo
Classic Two Double Room
Stayed in Jan 2025
Family
22 review
4.7/5
Amazing
Posted on Feb 6, 2025
The hotel is in a very good location, right on Lincoln Avenue in South Beach. The rooms are nice and soundproof, but the room rates are high. The Greek restaurant in the restaurant should have been outsourced, the price/performance ratio is too poor, and the service is average.
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Daofeng006
Classic King Room
Stayed in Dec 2024
Solo travellers
107 review
4.3/5
Very Good
Posted on Jan 25, 2025
The room is small but the bathroom is large and has good soundproofing. The lobby is quite grand. I say this mainly because I have stayed in some five-star hotels in New York. Their lobbies are relatively small, probably because of the high cost of land in New York. The breakfast is good and the surrounding environment is very good. It is suitable for long-term vacation. The hotel is next to the beach and it is very convenient to get to the beach.
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Carlos
Classic King Room
Stayed in Oct 2024
Couples
4 review
2.5/5
Posted on Jan 18, 2025
Terrible service. It should not have the Ritz Carlton brand. Poor maintenance. Neglect and theft on the beach. Nobody provides good service, they forget. It seems like a hotel without management.
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Aleksandra Dukanova
Classic King Room
Stayed in Mar 2024
Couples
66 review
5.0/5
Outstanding
Posted on May 11, 2024
Very good beach hotel, delicious breakfasts, attentive staff 😍😍😍cozy and newly renovated... perhaps the best on south beach 🤩🤩🤩will definitely come back!!!
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Guest User
Classic Two Double Room
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 10, 2024
In the middle of the night, the fire alarm went off, which kept us awake all night! When we checked out in the morning, what happened to the waiter?
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Anonymous User
Classic King Room
Stayed in Aug 2024
Solo travellers
5 review
4.5/5
Great
Posted on Dec 6, 2024
The interior of the hotel is relatively new, but there are too few restaurants to choose from.
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