Guest User
February 8, 2026
As a longtime Hilton Gold Member, when I entered the room I was surprised at how cheap it looked. I have stayed in much nicer rooms in Hampton Inns and for a lot less money. The furniture was dowdy, the view was the windows of another hotel so the shades had to be drawn the whole time and there were cracks in the glass of the picture above the bed. I immediately took a photo, but more on that later. As it was chillier in Miami Beach than I expected i was happy to see they had a rooftop jacuzzi. But, when I got to the roof it was closed for renovations. It would have been great to have been given that information at check-in. I then read that there was jacuzzi in one of the other buildings. Boy was that rough looking. There were a few lounge chairs that had rips and tears revealing the dirty foam underneath. I decided to brave a sit down only to find that water would deep out of the tears which soaked my pants. The jacuzzi was extremely average. Small, lukewarm and no way to turn on water jets. When I finally layer down to sleep I looked forward to a relaxing enjoyable sleep only to discover there was yappy little dog in the connecting room that woke me up numerous times throughout the evening. Unfortunately my sleep was the opposite of relaxing. Finally in the early morning I had enough and called the front desk to complain. The woman I spoke to seemed so nonplussed about the situation. Had she gotten other complaints about the same dog? Is this a common occurrence at this hotel? Or possibly she just didn’t care. No one ever contacted me to apologize or see how I was afterwards. Then later on I began to notice the smell of pet urine. So apparently this dog was also peeing in the room. When I returned from a walk in the beach I noticed that the door to the dog room was open and there was some sort of dehumidifier there. My suspicions were validated. Again, no one checked in with me. And let me say again, I am a Hilton honors Gold member. So much for loyalty. When I returned home from my disappointing stay I received a receipt that revealed I had been charged $25 for a broken picture frame. After a frustrating call with Hilton customer service I was told it would be all taken care of and that someone higher up would contact me. A couple days later they did only to tell me they were still charging me for the broken glass. Customer service has declined at Hilton quite a bit over the past few years but this was a new low. I guess it’s time to move to another brand. I hear the Marriot loyalty program is quite good. I guess I’ll try that. And I’ll never stay at this dingy property again.
