Luxuri Suites

I am writing to formally express my disappointment with my recent stay at your hotel. This trip was supposed to be a special birthday getaway for me and my boyfriend, but it turned into one of the most frustrating hotel experiences I have ever had. The problems began before we were even able to enter the property. I never received the check-in email or instructions that were supposed to provide access to the hotel. I had to search online for a contact number, then call and text someone for assistance. Eventually, I received a text message with a room number and an access code, but the code did not work for the front entrance. We were left standing outside, unable to access the property, which was incredibly stressful and an unacceptable way to begin our stay. Once we finally got into the room, the issues continued. Throughout our entire stay, we did not receive any housekeeping service. Our room was never cleaned, the trash was never emptied, and we were never provided with clean towels. The condition of the room was unacceptable. The floor was broken, creating a safety hazard. There was visible mold in the bathroom, and the shower fixtures were broken, making it difficult to shower. Even more concerning, the windows appeared to be glued shut and could not be opened. This raised a serious safety concern because, in the event of an emergency, we would not have had another means of escape. No guest should have to worry about being unable to safely exit their room. To make matters worse, there was a heavy police presence on the property during our stay. The frequent police activity made the environment feel unsafe and took away any sense of relaxation we were hoping to enjoy during my birthday trip. I booked this stay expecting a clean, safe, and enjoyable experience while celebrating my birthday with my boyfriend. Instead, we dealt with check-in failures, unsafe and poorly maintained accommodations, no housekeeping service, broken amenities, and an environment that made us feel uncomfortable and unsafe. Given everything we experienced, I believe this stay fell far below acceptable hospitality standards. The combination of the failed check-in process, lack of housekeeping, broken and unsanitary room conditions, apparent inability to open the windows in an emergency, and safety concerns on the property completely ruined what was supposed to be a memorable birthday celebration. I respectfully request a full investigation into these issues and appropriate compensation for the inconvenience, stress, disappointment, and safety concerns we experienced. I hope you will take these concerns seriously and make the necessary improvements so that future guests do not have a similar experience.

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Chill hotel. It’s kinda annoying trying to remember the codes for the doors especially when you’re drunk or had a long day and your phone is dead. Otherwise good location

No beach view at all, it’s very hard to reach staff members and the room is clean

room bathroom was molded.. sheets wasn’t clean, balcony seemed unsafe

Impossible to get help from staff as there is no front desk. Rooms are tiny but the bathroom is big.It's fine for the convenience of the location but didn't feel special in anyway.

The experience was good. Everything was on time. The room was clean. The check-in process was easy and everything is close to oceanfront walking distance and I will stay here again.

stayed here a few years ago for a quick business trip and the experience was decent at the time. I decided to rebook since I had work in the area again, and I was blown away by the difference. The new ownership and renovations completely transformed the hotel. The vibe, design, and overall experience made my trip so much better. Thank you for the amazing stay!

The location of the property was perfect walking distance to the beach and all of the nightlife that South Beach has to offer. Our suite in particular was facing another hotel and the street which made for some pretty interesting conversations and beautiful photos. However, the room itself was very much deceiving in ways that it did not look like what we viewed online. The rooms we saw online were absolutely beautiful and very clean. Our room was not so very clean, smaller than pictured and not so beautiful. The window was left open due to window latch being broken. A listed amenity was that the room was sound proof! Not in the least due to other tenants in and out of their doors that slammed very hard and not with the broken window. The toilet ran constantly. The second night being there the blinds came crashing down leaving us with privacy, especially during the night as our 3rd floor suite directly faced six windows from the hotel across the street. I paid a late check out charge for our 5th day but due to the window issue we decided to go home early from our 5 day trip. We were told we would not get any money back nor were we compensated until we notified them we were leaving and by this time we had already booked our flight for home. Great location to night life, a major let down in hotel presentation and customer service especially since their sister hotel is the Beacon. We have been home almost a week and nobody has bothered with a follow up phone call.