Hotel Beaux Arts, Autograph Collection

Hot tub was broke. TV in room didn't work and they had to come twice to fix it. Some sort of flying bug in the room. No towels at pool. I've been to much nicer JW Marriott properties elsewhere, I would have thought this place would be much nicer. Good location and views.

Quiet and beautiful..just need Art in the rooms and new floor rugs! Love Mary on the 39th. But the assistant manager at the Lobby forgot all her promises fyi. This hotel is centrally located on the outskirts of Brickell near Whole Foods. It is from floor 39 and up in the Marriott

🌎🌎🌎🌎🌎🩵🩵🩵🌎🌎🌎🌎🌎 On a 7-day business trip in Miami and of course I stayed @ the JW Marquis/Hotel Beaux Arts! Concierge Andres thank you for always being my favorite person @ a 🌎 global level. Valentina you rock and it was a pleasure to see you. 🌎🌎🩵🌎🌎🩵🌎🌎

We stayed in Miami for a night prior to our cruise, and the Hotel Beaux Arts was our choice. Keep in mind that this Autograph Collection is a boutique hotel within the JW Marriott Marquis. The Beaux Arts is located on the top floors - 39-41. There is a great rooftop pool and indoor lounge area complete with bowling lanes, air hockey and foosball and even a golf shop/golf education swing simulator! This hotel really has it all. The rooms are very modern and have many advanced tech features, and the bathrooms are really amazing with full tub, and a separate shower with a waterfall shower head. Check in was quick and easy and all the staff really goes above and beyond to take care of anything you require. Highly recommend this boutique gem!

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category: 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort. 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential. 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended. 4. In-Room Offerings: • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience. • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey. 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience. 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury. While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium price charged.