The hotel didn't meet our expectations. It's located on the floor above the gallery, which isn't mentioned on the hotel website. It doesn't have a restaurant for meals; it has select dining areas in the gallery—which isn't mentioned on the website either. The cleaning was poor. The hotel is carpeted throughout, which causes an unpleasant odor.
A plus: a large room and bathroom with a comfortable bed, a safe, an iron, and an ironing board. We paid extra for a room with a balcony overlooking the bay—a large balcony, where we welcomed in the New Year, with a beautiful view of the fireworks.
There's a rooftop swimming pool—the water is truly magnificent, heated, and the view is also stunning. We recommend this form of relaxation, especially at night. We highly recommend it.
What disappointed us most was that we booked a stay with breakfast. We received vouchers for €25 per person on arrival, but to our surprise, we had to pay an additional €18 for meals each day. On our first day, a €200 deposit was deducted from our account, and we still haven't received it back. We learned upon leaving the hotel that they wouldn't refund our full deposit because they had to deduct the remaining amount from breakfast—the one we paid extra for each day. On our first day, the hotel didn't inform us that the remaining amount could be deducted from our deposit. The receptionist was so incompetent and lazy that my husband personally went downstairs and explained the situation at the breakfast counter. It's been 20 days since our stay, and the hotel still hasn't refunded our deposit. We've traveled all over the world, but this is the first time we've experienced this situation—an additional charge for breakfast and a refund of our deposit.
I just hope our deposit will be refunded.
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