This hotel exceeded my expectations. The location is excellent, just a short walk from Milano Centrale Station, making it very convenient for getting around the city.
The staff were welcoming, friendly, and always willing to help. The hotel was clean and well maintained throughout my stay. What impressed me most was the range of complimentary provided. The hotel offered free dinners, entertainment events, and even complimentary food items for guests. These thoughtful touches created a warm, community-oriented atmosphere and reflected an exceptional level of hospitality.
The only disappointing aspect was not the hotel itself, but some of the guests. Unfortunately, a few people did not seem to appreciate the hotel's generosity. I often noticed dirty plates and glasses left behind and the shared kitchen left untidy. I would encourage future guests to help keep the common areas clean and show respect for the hotel's efforts to provide such outstanding service.
As for the hotel, my suggestion would be to install privacy curtains on each bunk bed. This would provide guests with more privacy and help reduce disturbances from light and movement, especially when someone checks in or returns late at night or in the early hours of the morning while others are sleeping. The other one is to improve the elevator, as it could be more comfortable and reliable.
Overall, I had a wonderful stay and would gladly recommend this hotel to anyone visiting Milan.