Via Abbondio Sangiorgio, 16, Milan, Lombardy, 20145, ItalyView hotel details
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Guest Reviews of Lancaster Hotel
9.3/10
Great
117 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.3
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All reviews(117)
Positive reviews(15)
Reviews with photos/video(6)
Great service(10)
Clean and tidy(5)
Awesome rooms(5)
Great location(4)
Negative reviews(2)
Guest User
Economy Double Room
Stayed in Oct 2025
Family
1 review
10/10
Outstanding
Posted on Nov 15, 2025
The staff was very helpful, the rooms were very clean, beds were comfortable. Breakfast was good. i definitely plan to stay again. 
Anonymous User
Classic Double or Twin Room
Stayed in Sep 2025
Couple
1 review
9.0/10
Great
Posted on Nov 24, 2025
Fabulous loacation near the Ponte Vecchio. Breakfast food and drink was good and service was excellent. Wonderful views of the river. Hotel is quite old. We liked staying in one of the historical buildings. All amenities up to date
sweetshoira
Classic Double or Twin Room
Stayed in Feb 2025
Business traveller
8 review
10/10
Outstanding
Posted on Mar 16, 2025
Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem!
The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable.
Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!
Guest User
Economy Double Room
Stayed in Jun 2025
Solo traveller
3 review
5.5/10
Posted on Aug 10, 2025
Hard to say it's a pleasant stay.
The staff there is very nice. But unfortunately, the bedspread is just one layer and got nothing inside, plus the temperature of AC is limited to a certain range, which makes night in the room very cold, I found it hard to fall asleep and almost caught a cold the next day.
Guest User
Economy Double Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 9, 2025
The location is really good. It's close enough to walk to most of Milan's tourist attractions.
It's a safe area, so families often walk by with their children even at 10 p.m.
The only downside is that the supermarket is a bit far away, but that's SOSO
Chinatown is also 1km away, so you can grab some Korean food there when you miss it.
The gentleman who works at the hotel counter in the evening is very kind and gentle.
Most of the staff are also kind, and the breakfast has a limited selection, but it's good to eat something simple.
The downside is that we stayed for 5 days, and for the first two days, they kept filling the fridge with 2 bottles of water.
But from the third day on, they stopped filling the fridge with water.
We drank a lot of water anyway, so we bought a box of plastic bottles from the supermarket and drank them, so it wasn't a big deal...
Is that the only downside?
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Guest User
Superior Double or Twin Room
Stayed in Feb 2024
Travelling with friends
5 review
10/10
Outstanding
Posted on Apr 8, 2024
The location is a fairly safe neighborhood with many locals, quiet and not noisy. The room is small, but the soft furnishings are of good quality. The mattress is of good texture, the shower water is large and heats up quickly, and it doesn't get cold in the middle. The aisle in the room is narrow, and it may be difficult to lay a 28+ suitcase flat.
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Guest User
Single Room
Stayed in Jan 2024
Business traveller
1 review
10/10
Outstanding
Posted on Feb 19, 2024
Elegant hotel located in a beautiful Art Nouveau building, very well maintained. The Lancaster hotel has an old-world charm that is truly a pleasure to appreciate today. All the various services, rooms, breakfast, reception, etc., are provided with great professionalism and competence. Sincere thanks to all the staff. I will return without a doubt.
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Guest User
Single Room
Stayed in Oct 2023
Business traveller
3 review
3.0/10
Posted on Nov 16, 2023
I booked a single room for 2k and had one of the worst check-in experiences in the world. The room was as big as a wardrobe.