Worst service you could get from such an expensive hotel. Even during my check in no one was there to help me take my luggages out of the car. Once I arrived to the hotel the villa was full of defects. To be honest they managed to solve it after hours of complaints. Hotel's buggy system is the worst you can see in anywhere. Imagine having 1 staff for buggies after 00:00 for 1,000 hotel guests. I had buggy problems since the beginning of my days till the end. OPA restaurant was our favorite breakfast place, however, its awful unmanageable awful disco background musics in the mornings. I complained several times but nothing has changed. No one was happy because of that disco music. Every time there is a low service they tried justify themselves by saying "hotel is full and we could not manage your requests, sorry" I would like to mention 2 names which at least tried to help me on several cases: 1- Vasif, the butler and 2- Rustam at the Shibori restaurant ( sushi's were awful last time ). Dear LUJO, I know you have got a special concept ideas but don't forget that your guests' satisfaction and their needs are more important than your mismatch concept, listen to your clients and do the change. Thanks