Lujo Hotel Bodrum

What a hotel!!! The best in Turkey and Europe very clean and professional staff with excellent customer service. The food and beverages was amazing and loved the resort. Highly recommended it to anyone wanting a relaxing and romantic atmosphere.

Believe the negative reviews. I really wanted to love this hotel. The views were beautiful at first, and I arrived excited, expecting a premium experience. But from the start, things began to unravel and sadly never recovered. Check-in took over an hour with no communication, even though I arrived before 2pm. The service overall isn’t even three-star standard. Breakfast never came hot, the jacuzzi in my room didn’t work, and staff didn’t know how to use it. No solution or alternative was offered. Loud entertainment plays until 1am and closing the balcony door does nothing. Don’t expect to sleep. As a solo guest, I felt incredibly uncomfortable. Staff entered my room without warning more than once, including a male staff member walking in while I was halfway undressed. My door lock was broken and never fixed. On my last day, I was locked out of my room and had to wait over an hour to be let back in. When I asked why it took so long, the staff just shrugged. I was told in writing that I was on an all-inclusive package. I ate and drank under that impression, only to be told mid-stay it wasn’t included and I would have to pay for everything I had already consumed. I was misled and no one took responsibility, I had to keep chasing things myself which hugely disrupted my “holiday”. It was only when I said I would be making a formal complaint and public review that anyone stepped in. A manager only spoke to me on the day I was leaving. Food portions in the restaurants are small so if you don’t go all-inclusive, you’ll likely end up spending a lot. B&B wouldn’t be worth it here. Room service isn’t included in the all-inclusive package, which makes little sense given the price. The hotel looks premium but clearly caters to Russian guests. Most staff speak Russian before English or Turkish and the vibe reflects that. If you don’t fit that demographic, expect to feel ignored and out of place. If you have dust allergies, avoid this place. I saw someone else mention it in a review and assumed it was a one-off, but I was sneezing the whole time. For what you’re paying, it’s not worth it. Bodrum is beautiful and I’d love to return, but I don’t feel like I got to enjoy it properly because of staying here. I’ll definitely be booking somewhere else next time. Hotels like Mett or Susona are now top of my list. I travel often and stay in high-end hotels. I thought this would be one of them. I shouldn’t have ignored the bad reviews. I left stressed, unheard, and genuinely in need of another holiday to recover. Side note: I’ve attached screenshots showing I raised the broken lock multiple times as a solo guest and was ignored. No one followed up until the day I was checking out, despite the clear safety concern.

…absolute amazing view and facilities and most important: the employees are most nicest and welcoming! :)) Fatma Gul service her special cake and most delicious patisserie art! Go and try by yourself. So welcoming and friendly! :))))))))

I liked too much everything was so great. Especially I would like to thanks Mrs Khadija and Zhanna for their help almost 7/24. And also special thanks for housekeeping they are so kind and professional on their job. At the end Mr Fuad keep going like that. You are the one of the best.

Once you arrived in hotel you’re welcomed by your guide ( our guide is Ahmet, we’ll miss him). Comfy rooms with unique view, Different restaurants,delicious food, friendly stuff, four beaches, concert hall, zen garden and many other things I can’t count:)) can’t wait to visit again. Thanks for everything