Residence Inn San Francisco Airport Millbrae Station Reviews

Very nice place for vacation! There’s a queen bed and sofa bed which facing to the airport bay view and see the airplane take off. The room is so quiet. There’s a fancy kitchen with all cooking ware. You just bring personal stuff as well.

The location is excellent! You can take BART to San Francisco and Caltrain to San Jose. The hotel is very new, and there are many Chinese restaurants nearby, making dining incredibly convenient!

We chose the Residence Inn San Francisco Airport Millbrae Station because of its convenient location, only about a 5-minute drive from the airport. The lobby was clean, and the hotel offered complimentary breakfast. The breakfast was the same every day, so there wasn’t much variety. However, all the staff working in the breakfast area were very friendly, welcoming, and helpful. One of the highlights of our stay was Julian, who worked during the morning breakfast shift. She was especially friendly, always had a smile, and was genuinely willing to help. Unfortunately, our experience with the front desk was not as positive. I wanted some hot water from the lobby to make tea, but it had run out. When I asked the front desk receptionist if she could refill it, she told me that hot water was only provided during breakfast and did not offer to help. Later, I asked Julian, and she immediately helped us by refilling the hot water. I really appreciated her kindness. We stayed in a spacious room with a king-size bed and a sofa bed. The room had a small kitchen with dishes, cups, and utensils, as well as a spacious bathroom. However, when we arrived, the sofa bed was not made. The sheets were in the closet, so we had to make the bed ourselves that night. We noticed stains on the sheets, and my daughter did not feel comfortable sleeping on them, so she ended up sleeping with me on the king-size bed. The next morning, after waking up, I pulled back the sheets and was shocked to discover dry blood stains underneath the sheets. We immediately contacted housekeeping. The housekeeper came to our room, saw the stains, and said she would return later to change the bedding because she was cleaning another room. Because I was uncomfortable with the blood-stained bedding, I removed all the sheets and covers from the bed and placed them outside in the hallway. The housekeeper later returned and changed the bedding. I also reported the situation to the front desk. Although they apologized, I was disappointed that they did not offer complimentary laundry service, especially since the blood had come into contact with my clothing. Instead, I was told that I would have to pay to use the hotel laundry facilities. Given the circumstances, I did not feel that was appropriate. Another issue was the ventilation system. It made a very loud, strange, and creepy noise every night, which made it difficult to sleep comfortably. My parents’ room and my brother’s room had the same noise, so it seemed to be an issue affecting multiple rooms. Overall, the hotel has a convenient location, spacious rooms, a nice lobby, and complimentary breakfast. The breakfast staff were consistently friendly and helpful, which we appreciated. However, the cleanliness issues, blood-stained bedding, lack of helpfulness from the front desk, and ongoing ventilation noise significantly affected our stay. Julian was definitely the highlight of our experience because of her friendly and helpful attitude. Unfortunately, because of the issues we experienced, I don’t think we would choose to stay at this hotel again.

We Informed reception around 12nn on the day of scheduled housekeeping but came back to find that no housekeeping was done. We then asked for a set of clean towels the other day b4 going out but couldn’t find that when we returned. Had to go to the reception to get it ourselves. In addition the breakfast was so so, though the staff serving there is very nice.

The hotel is very close to the airport, less than 10 minutes away, and there are many Chinese restaurants nearby. The hotel is very new and clean, I really liked it.

Facilities: All good. Hygiene: Clean. Environment: Quiet. Service: The Asian lady at the front desk was very thoughtful and helped us arrange a taxi for pickup and drop-off.

Hotel front desk doesn't reply to email. And hold on to incidental fees longer than 10 working days and still counting. There is a male Filipino front desk staff that is quite rude and not helpful.

The room was very spacious and within walking distance of the subway station. It was spotlessly clean, and the service was excellent. Breakfast was decent, a standard American-style spread. Although it's only one subway stop from the airport, I'd recommend taking a taxi for convenience, which costs around 20 USD.

The hotel is a 10-minute drive from the airport, approximately 5 kilometers away. North-facing rooms offer direct views of planes taking off and landing across Highway 101, but the excellent soundproofing ensures no noise disturbance. The hotel is situated within a recently developed complex and features a large parking lot at the back. Both the rooms and facilities are brand new, which is quite unusual for a US hotel. The rooms are spacious and equipped with basic kitchenware and a stovetop, making them ideal for families with children who want to prepare simple meals. As the surrounding area is newly developed, there are currently only two fast-food restaurants across the street (one of which is Panda Express, a well-known Chinese fast-food chain in the US). The other units are still for lease, so it will probably take over a year for more amenities to become available. However, in the community directly opposite, there are three to four restaurants, including the famous West Coast burger joint, In-N-Out. The hotel is conveniently located right next to a BART (Bay Area Rapid Transit) station, offering quick and easy access to Silicon Valley and San Francisco. The hotel offers breakfast, which is quite good for a US hotel, featuring options like hard-boiled eggs🥚, scrambled eggs, bread, oatmeal, waffles, yogurt, coffee, and more.

Our opinion on this hotel is that it is good value for money for family.

I was very satisfied with the hotel, and I'd like to add some tips about transportation from the airport to the hotel. If there are four or fewer people traveling, taking the train is a good option, as the fare is $5.25 USD per person. If there are more than four of you, just use Uber. The hotel is very close to the airport. For our family of five, we booked a 6-seater car, which comfortably fit our three large suitcases, and it cost between $25-30 USD. The price varied slightly between our arrival and departure, but it was generally in that range.

This hotel is very close to Millbrae Station. From San Francisco International Airport, find the BART train, take it one stop to Millbrae, then exit, turn left, take the elevator down, and walk straight for a few minutes to reach the hotel. From the hotel, you can walk to Millbrae Station and take the BART train to downtown San Francisco, or take Caltrain to Silicon Valley, both of which are very convenient.

The location is super convenient, and the hotel is quite new, actually better than many 5-star facilities in downtown San Francisco. It's very quiet and clean. The fried chicken across the street is delicious, and it's just a two-minute walk to the train station.

Not too far from the airport, it was alright.