Great location downtown across from the Baird Center. The bed was comfy which I've come to expect from Marriott and they even had feather pillows - another plus. Nice bathroom and shower. Breakfast was good with multiple choices. That's where the pluses end! We had a conference to attend at 3 so we wanted to check in at 2; one hour before 'check in' technically begins. We were told our room was ready and she took our cc information, etc. but then we were told we would be charged $15 for early check in - seriously?! Don't tell me my room is ready and then charge me to use it! They offered to store our luggage but was afraid what that charge would be so we left it in our car. She did not like that we self parked right across the street either- in the same parking facility the valet uses. When we returned from our conference at 7:00 pm, our reserved king suite was no longer available and we would have to settle for 2 queen beds. In addition, the information the front desk person had taken earlier was no where to be found. Now the gentleman had trouble completing the reservation and had to start over several times. He finally gave us a queen suite which was the weirdest configuration I've ever seen. And there was no alarm clock, no lotion, and the TV resolution was terrible. I was told Marriott was tired of people leaving alarms set for the next people occupying the room so they no longer put them in rooms. (Really! The first thing I do in a hotel is check the alarm clock to make sure it isn't set!) Lotion is available but you have to ask for it at the front desk - but they don't tell you that until you check out! We will not be staying at this Springhill Suites again when in Milwaukee.
