This is absolutely unbelievable; it's the worst experience I've ever had with any four-star hotel I've ever stayed in.
First, the room was leaking! Good heavens, I went out for a short while and came back to find the entire room flooded. To make matters worse, my luggage and laptop bag were all on the floor and completely soaked. Luckily, only the corners of my laptop were wet, and the water level wasn't very high, but it was still a terrible experience, and I can't believe a hotel would behave like this.
Second, maybe I was just unlucky to get a room like this, but what I found even more unacceptable was the hotel's cold-blooded attitude. I called the front desk to report the situation, and they just said "I know," and that was it. Only when I took the elevator downstairs to inquire did they tell me they'd sent me a key via robot and moved me to the next room. Seriously?! There wasn't a single word of concern or apology! They told me it was too late, and only he and one security guard were there at that hour, and they'd have to come to fix it the next morning.
Third, when I went out the next morning, the front desk completely ignored the issue, treating it coldly and without any concern. When I asked why, their only response was: "Some rooms just have this problem." 😂😂😂😂 I was speechless. Therefore, I suggest everyone stay at this hotel and remember to leave all important items on the table. Otherwise, if you feel you've lost something, the hotel won't take responsibility, not even an apology, let alone any concern!
PS: The cleaning lady was quite nice, and the cleanliness was acceptable.
However, overall, my impression was that they were extremely unprofessional!!
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