Premier Inn Ramsgate (Manston Airport)

I have stayed at Premier Inn Ramsgate on many occasions, and have no complaints about the hotel or the breakfast (which is SUPERB). However, the car park has recently been taken over by HORIZON PARKING. 16 days after my stay, HORIZON sent me a £57 parking charge (£95 if not paid within 14 days). My booking clearly stated FREE PARKING, and I gave my car registration number when booking AND on arrival. Yet still I have been charged £57 to £95 for a 2 night stay.

Quick, friendly check-in. The twin room was clean, comfortable and well maintained. The double room was not clean or well maintained and was missing a bedside table. The shower leaked on the floor as the seals were missing and the aircon was noisy and ineffective.

For the price - £42 - I struggle to find fault with this place. Good bed, clean room, quiet night. Only beef is a regular one - why do Premier Inn buy hundreds of good quality beds but then buy sheets which are too small and don’t tuck in properly?!

Not sure where to start. Bedding had not been changed. Hairs in bed and on pillow. The bottom sheet showed the impression of a previous guest and the duvet had a large tear in it. Only one hand towel between us both. Went to reception who moved us and said they would put us in a room that they know would've been cleaned properly - what a statement! Second room was ok, although only one bath towel for us to share. The toilet pans in both rooms were disgusting one with faecal matter in it. Reception apologised again and blamed the cleaning products. The location is good, plenty of parking but we won't be returning as Premier Inn has not invested in staff training and clearly doesn't value it's guests.

What a lovely place. Spotless accommodation, good food with waitress service, a very well stocked bar, lovely staff and no aircraft noise

We found that the duvet cover and bottom sheet had dried blood stains, but there was no one around to attend to replacing this. We paid extra for more space and a quieter location. The first floor room was immediately above or very close to the access door from the reception area on the ground floor. Each time this door was used to gain access or depart the door slammed very noisily to the extent that the floor actually vibrated. The freezers in the restaurant had broken down; you had changed suppliers and as a result the range of food available was less than normal. Despite being relatively quiet, the food that evening took an eternity to be served. When it arrived , the plate was cold, the food was tepid and not at all pleasant. At breakfast the following morning, there was no buffet, with orders for food being taken. Again a long wait, cold plate, barely warm food, All this being served in a very shabby restaurant where the toilets were unclean with flooding.. An absolute disgrace, with automated check in and check out and no obvious way of gaining staff attention. The bell either didn’t work or was ignored.