Guest User
December 31, 2024
This was our third visit to Minster Mill and unfortunately, the place is beginning to feel a little tired. The prices are increasing but this is not reflected in the rooms, some had stains on the walls and cracks. Firstly, the spa is still a lovely space and the treatments were wonderful- the hot stone massage was a real treat. However, we were really surprised to be charged a service charge on top of an already expensive treatment, we have not had this anywhere else. Hidden charges leave a bitter aftertaste. The rooms are still cosy with wooden beams however, they are beginning to look a tad tired and could do with some closer attention. The soundproofing isn’t great. The pre-paid breakfast was okay however on checkout we were charged a service charge for breakfast which again, we have not had anywhere else, especially on a prepaid service. The grounds and surroundings are still very captivating and the staff are welcoming and friendly.