The hotel front desk staff had such a strong Indian accent that I couldn't understand a word they were saying, and they couldn't understand me either. It was like talking to a brick wall. I chose this hotel because it offered free airport pick-up. After landing, I called the front desk for a pick-up, but the entire conversation was completely unproductive. What a waste of time! Why do they insist on hiring Indian staff? This isn't ******, just a complaint about the extremely heavy Indian accents! If you're going to hire them, at least hire people who can speak clearer English. I suspect the owner is Indian. Anyway, a definite thumbs down for the hotel front desk!
However, I want to praise the Trip.com customer service. Since I couldn't communicate with the hotel front desk at all, I had to turn to Trip.com. They did their best and quickly helped me resolve the issue! Even though I eventually found the hotel's pick-up car on my own, I still want to commend Trip.com's customer service for their excellent attitude 👍. I will continue to use Trip.com; having you as a reliable backup truly gives me peace of mind.
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