Houda Golf Beach & Aquapark

Hotel is awful! People we met are soo nice and animation team bar staff etc are so nice can't fault the staff

I rarely leave negative reviews, but I feel it’s important to share our experience to help others make an informed decision. Unfortunately, our stay at House Beach Golf & Aquapark Hotel in Tunisia was nothing like what was advertised or what we expected. Instead of enjoying a relaxing family holiday, we spent much of our time dealing with problems, feeling stressed, upset and, at times, in tears. From the very first day, I reported serious concerns about our room. It was dirty, poorly maintained and, in my opinion, not fit for guests. During our stay we were moved between three different rooms, which clearly showed that the original accommodation was not acceptable. Constantly packing and unpacking completely disrupted our holiday. The cleanliness throughout the hotel was very poor. Our room floor was never cleaned once during the entire stay, and our bed linen was never changed. I ended up cleaning the floor myself using toilet paper. The only positive point was that fresh towels were provided daily. The all-inclusive food service was one of the biggest disappointments. The hotel was severely overcrowded, with queues stretching around 20 metres just to get food. By the time you finally reached the front, many dishes had already run out. On several occasions, staff were serving food with their bare hands, which raised serious hygiene concerns. The entertainment was also disappointing, with almost everything conducted in Arabic. As international guests, we felt completely excluded and unable to participate. Around the pool, there appeared to be different rules for different nationalities. Some guests were allowed to jump into the pool, smoke and drink in the water without any issue, while others were immediately whistled at and told off for similar behaviour. It left us feeling unfairly treated. One of the most upsetting experiences happened at the snack bar. I was refused a panini because I would not give a male staff member my phone number. After refusing, I was never able to get one again. As a female traveller, this made me feel extremely uncomfortable and disrespected. Our final day summed up the entire holiday. I paid extra for a late checkout, but when we returned to our room, the key card didn’t work. I went to reception three separate times to have it reactivated, but it still failed. Reception staff eventually told me to ask the cleaners to let us in. The cleaners refused, repeatedly saying, “Departure, lady,” despite the fact I had paid for late checkout. After sitting on the floor outside my room in tears because all of our belongings were locked inside, someone finally opened the door. I do want to mention one positive. The hotel manager was kind, listened to my concerns, moved us to a third room and told me to contact her directly if we experienced any further issues. I appreciated her efforts, but I don’t believe guests should spend their holiday constantly reporting problems and chasing solutions. We were there to relax an

thank you hotel for Time for happy also. Best team animation have big energy. Restaurant and snack all service thank you hotel Houda.

⚠️ UK Travellers — Please Think Carefully Before Booking Houda Hotel I strongly recommend that UK travellers and families read the recent reviews carefully before booking Houda Hotel. Unfortunately, my experience was very disappointing. I spent around £2,000 on this holiday, and I honestly feel that my money was wasted. I came here to relax and enjoy time with my family, but instead, I experienced a lot of stress and disappointment. Here are the main problems I experienced: Shampoo and shower gel: When we arrived, we received only around 10ml of shampoo per room. This is given only once, no matter how long you stay. There was no replacement. If you ask for more, reception tells you that you need to buy it from the shop. ️ Food and breakfast: The food was often cold, repetitive and not very enjoyable. The queues were extremely long and there did not seem to be enough staff or proper organisation. Breakfast finishes at 10am, but food can run out much earlier. For example, the toast had finished around 8:30am and nobody brought more. There were also no croissants, and children were left waiting for food. The pancake queue was even worse. Around 50 people could be waiting, but only one person was cooking. I waited around 20 minutes just to get two small pancakes. If you want more, you have to go back to the end of the queue. Because of this, families cannot eat together properly. One or two people have to stay in the queue while the rest of the family waits. There is very poor organisation. ☕ Coffee: Guests cannot use the coffee machine themselves. You have to wait for a member of staff to make your coffee. I waited around 15 minutes for a coffee, and by the time I got it, my food was cold. Drinking water: Bottled water was not provided during the day. We were told to fill our bottles from the water dispenser. Bottled water was only available later in the evening. No fridge: There was no fridge in our room, which was inconvenient, especially with children. Pool towels: You cannot take the room towels to the swimming pool, so you need to bring your own pool towel. Kids' entertainment: There was very little entertainment for children during the day. At night, there was no proper children's entertainment or animation. They mainly put two speakers on and the children danced with two members of staff. The children seemed to enjoy the dancing, but there was very little variety. Room and bathroom: The toilet and shower are very old and badly need updating. ❄️ Air conditioning: Even with temperatures around 35°C, the air conditioning was very poor and did not cool our room properly. Swimming pool: The pool opens at 9am and closes at 6pm, so you cannot use it early in the morning. Water slides: The slides are only open from 10am–1pm and 3pm–5pm. Daytime activities: There were very few activities during the day, especially for families. My Overall Experience I understand that every hotel can have good and bad days, and this is my personal

I want to say thank you hotel for these days really I'm happy.The team animation are very energetic and amazing thank you restaurant and reception for food and speaking good

First time visiting this place, and it is a cute little hotel. Great place to chill and relax. The entertainment team is amazing and supper engaged with all the customers. The only problem here is the restaurant, the tourists are taking way too much food and they are leaving most of it at the table without even touching it . The restaurant management should look into it and stop thos behavior.