Hotels Near Winners in Moncton

Positives: - Check in staff, Madison, had positive attitude. Listened to issues found in the room, tried to offer two options but none of them I could use. - Responsive and made efforts to resolve issues Negatives: - Found hairs on the back of the hotel room door entry next to the wall, hairs found on the bed, and several in the bathroom in the first room they assigned me. - Poor hand-off and follow through when changing shifts between employees: Madison left and did not inform the next shift employee about the uncleaning issues in my room, left me waiting for more than 30 minutes. A new staff took over and I had to re-explain the situation again. Madison did not let me know that she would soon get off her shift and a new staff would take over. They moved me to Room 440 which is much cleaner. - The check-out process was long, the staff, Shannon said the printer couldn't print. The manager, Kamar, was standing looking over Shannon's shoulder and said he would take over to check me out. He asked me to go into his ”dark” office, and I said I preferred to wait in the lobby where it's bright and no need for me to go into his office, I sensed something was off. I went to get tea in the nearby tea table where hot water and coffee were located. Then, the next thing he did was acting inappropriately by walking very close to me to ask me a question, when Shannon stepped away, saying, ”Did you book through Expedia? My lady?” When Shannon returned, I told her that her manager, Kamar, said something inappropriate, and looked straight into Kamar's eyes telling him, ”I am not your lady. Stop that. I am your guest, the guest of Four Points by Sheraton.” This could constitute a sexual harassment in work setting. The facility is in good and acceptable condition. Cleanliness needs improvement as cleanliness varies from one room to another. The staff's service was fine, but manager, Kamar's behavior is concerning, inappropriate, and needs to be addressed. This hotel would have the chance to earn a 4 out of 5 or even 5 out of 5 if they were able to: 1) provide a clean, hairless, grease-free, watermark-free, food crumb-free rooms on all surfaces from the beginning. 2) Kamar acts and speaks professionally and appropriately 3) Better handoff between shifts. Kamar is the biggest factor that this property got a 2 star out of 5-star rating. Moncton in New Brunswick is the closest bigger city to Prince Edward Island, which offers better lodging accommodation. If you don't mind driving 1.5 to 2 hours daily (one way), this can be a good lodging location for those who plan to visit Prince Edward Island. Going into Prince Edward Island is free, but when you leave and cross the bridge again, it's $50 CAD, so do pencil that in when making your lodging decisions. For the same price, you get better and nicer hotels in Moncton than that of Charlottetown in Prince Edward Island.

This is a standard big box hotel in the centre of town. The staff were very friendly and competent. There is no breakfast included. The room was clean and quiet. The showers were good and the beds comfortable. There are restuarants in the hotel and nearby. Parking at the hotel is extra or you can park on the nearby streets in the evening and early morning for free.

We came to watch the hockey game so the hotel being right across the street from the arena was a big selling feature. There is a $12/day parking fee but you can come and go so it’s not too bad. Check-in was quick and the staff at the front desk were helpful and friendly. The room was bright and clean and the beds and pillows were comfy. The guide on the TV didn’t work so it made something to watch difficult but not a deal breaker. Pool and hot tub were nice but I wish the hot tub was a little hotter than it was. Check-out was speedy and the desk agent very friendly. I would highly recommend and I would stay here again!

The staff is nice and the breakfast buffet is good. However, the guests next to our room held a crazy party till 3am midnight. Horrible experience and staff said they never heard the noise which I cannot agree on. The screaming noise may rock the whole hotel because it is a two storey motel like setting.

Amazing hotel. Probably on the most comfortable, well managed hotel I've stayed out. I travel ＞ 150,000 miles/year and this hotel standSsout. The rooms are intelligently designed (useful). The entire hotel is comfortable with lots of open space. Our room (Junior suite # 213) was a very useful design. Great and large shower. Staff is also very friendly. Hotel is located in the center of town with most restaurants within a short walk. Really can't say enough about this hotel. Not sure how it is only rated # 16 for Moncton.

Stayed one night while travelling. Close to restos and shops. The room was simple but clean and comfortable. Given the season and general price of hotels this was a nice find at this price point.

My family and I stayed here for 2 nights to cap off our March Break. We were not disappointed! Staff was very friendly and helpful. Check in process didn’t take very long. Rooms are always clean and comfortable. Love how the kitchenette is roomy and stocked well with dishes, silverware, pots and pans, etc. My only complaint about the room is how they have designed it so that the bathroom sink is not actually in the bathroom. Also, the in-room coffee needs improvement. Would love to see a keurig. The pool was fantastic and clean. Aside from the oblivious parents who stare at their phones while their pre-teen boys splash infants and other guests in the pool without being considerate. That happens at any hotel. We visited the pool 3 times and only once were the towels unavailable but just bring your own beach towels and problem solved! Breakfast staff were very friendly and attentive and were quick to replace food as buffet items ran low. They were also very quick to clean tables as guests left the restaurant. The food was good and had all the typical breakfast items you’d expect to see. Coffee, again, left much to be desired. I’d recommend bringing in Starbucks or another similar brand or at least selling it in the market for those who might want to brew it in room. Parking lot is small and cramped and fills up quickly early evening, too bad the hotel couldn’t make use of the adjacent business parking lot for overflow. Overall, we had a 5 star experience and will definitely visit again!

The hotel is very close to the highway, and the breakfast provided during special periods includes meat, eggs, bread, desserts, yogurt, etc., which is not easy. It is understandable that housing prices are not cleaned up every day during the special period. The swimming pool is not big; eating and shopping around are very convenient and highly recommended.

We would absolutely recommend the Chateau Moncton when visiting the Bay of Fundy area. Although the front desk said we could watch the Tidal Bore from the wonderful, riverside deck, we were able to watch the river at high tide from our Riverview room. However, the conditions apparently weren't perfect for the 'show' but we did watch the tide ebb and flow - outstanding! Additionally, the staff were always helpful and the cleanliness and comfort of our room, perfect! Breakfast was above standard and plentiful. A five-star stay in our opinion!