We stayed one night, the operators that helped carrying the luggages are nice, but it is the only thing in this place. We requested a twin bed room and it was a double bedroom. After one hour talking about the difference between two beds and one double-bed io lo room, after showing them the pics published on line that the room had to be with 2 separated beds, the offered a hostel room with mould inside next to the AC! We asked for an immediate refund, but they refused and, always after one hour, they called a lady to separate the beds and put the right bedsheets in the same room of the beginning!!!…So it was only a problem to change the bed sheets and we argued and got angry for an unuseful hour. It is not finished! We booked a private safari tour with a private guide. At 05:15 am of the day after, 15 minutes before the departure , the operator guide came and said we had a sharing safari tour with another couple and no guide. When he saw that we were extremely disappointed, the guy asked if we booked for a private tour…He had no idea of the service we requested! When we came back from the shared Safari the receptionist, a gentleman with mustaches, did not trust us, we had a private safari tour with a private guide. We got really upset because we paid $40 more per person and we did not received what we asked. They did not care about this inconvenient and did not offer us any refund as an apology. We do not recommend this structure as they seemed to be cheaters and disorganized.