Best Hotels near Rosemont Park Nature Reserve, Monroe

There was a bedbug in our bed I would like our money back please

My family stayed over night @ Best Western in Monroe,Ohio. We came to visit family who live in the area. We were very satisfied with the cleanliness of the rooms. We utilized the internet, & breakfast, no complaints for this hotel

Very nice hotel but the breakfast could of been better no turkey sausage no regular sausage no bacon only smoked sausage. Also they had potatoes I think maybe something as in biscuit and gravy would of been nice also . Not a very good selection.

We booked this room on spur of the moment, last minute notice so we wasn't expecting anything spectacular. We have stayed at this hotel in the past, so we were ok with it. It literally served its purpose. We were at an amusement park most of the day and night and used this room literally to sleep so we were not expecting much. It was clean, quiet and safe. We were ok with it.

The staff at the front desk, particularly Zack, was the only thing saving this review from being a one-star review. We usually stay at Hampton or Homewood Suites but decided to try Tru for a change of pace. Great location near King's Island but the the fit and finish of this hotel is abysmal. Misaligned drywall, shower doors that don't close correctly, balky elevators. All not up to Hilton standards. We had our digital key assigned for our room, but I always check at the front desk to get a spare key and found out our room had been changed without notice, so if I had tried to use the digital key I would probably still be trying to get in the room. The room was smaller than expected, but clean, except for the take out container of Chinese food in the fridge that had been there several days and stunk up the room. (Housekeeping did re-sanitize the fridge right away once I contacted them.) The window shades kept out the sun, but I-71 is about 1/4 mile away and we could still hear traffic noise. The ”heated” pool most definitely was not heated and was downright chilly. Also, very hard to dry off when there are no towels in the pool area. Breakfast area had a great selection of foot but the layout was kind of strange. Kids of course loved to watch the pancakes flip themselves, but that was in the middle of the breakfast bar so everything stalled there, causing the lines for breakfast to get very long. The kicker for us came when the A/C unit began to malfunction at 1:00 AM, with the sound of running water coming from the air conditioning unit. This was loud enough that we were not able to sleep. I went to the front desk at 2:00 AM to ask for another room. Zach gave me a new room but that room had the same issues, so obviously there are issues with the hotel's A/C units. Eventually I threw all the (very thin) towels in the room on top of the A/C and turned on the fan to try to muffle the noise but still was not able to get to sleep. We put in a request at the front desk when we left for the day to have maintenance check the unit. When we returned to the room at night it was obvious that the problem was not fixed, but we got earplugs from the front desk! It was apparent to me that the hotel has A/C issues. I am a Hilton Honor member and will be contacting Hilton regarding a refund due to the numerous issues.

The manager as well as the employees were fabulous fun and friendly. Breakfast was great and Bonnie was right there if you needed anything. The front desk staff was just so helpful and friendly. Actually we travel quite often and this was the best that we have stayed at as far as the staff. The rooms were very clean they clean and we would definitely stay here again.