Best Hotels near Tory Burch Outlet, Monroe

Very nice hotel but the breakfast could of been better no turkey sausage no regular sausage no bacon only smoked sausage. Also they had potatoes I think maybe something as in biscuit and gravy would of been nice also . Not a very good selection.

The manager as well as the employees were fabulous fun and friendly. Breakfast was great and Bonnie was right there if you needed anything. The front desk staff was just so helpful and friendly. Actually we travel quite often and this was the best that we have stayed at as far as the staff. The rooms were very clean they clean and we would definitely stay here again.

She discovered this chain, the hotel is brand new, the staff very welcoming, the evening buffet and the breakfast very complete, I highly recommend

The staff at the front desk, particularly Zack, was the only thing saving this review from being a one-star review. We usually stay at Hampton or Homewood Suites but decided to try Tru for a change of pace. Great location near King's Island but the the fit and finish of this hotel is abysmal. Misaligned drywall, shower doors that don't close correctly, balky elevators. All not up to Hilton standards. We had our digital key assigned for our room, but I always check at the front desk to get a spare key and found out our room had been changed without notice, so if I had tried to use the digital key I would probably still be trying to get in the room. The room was smaller than expected, but clean, except for the take out container of Chinese food in the fridge that had been there several days and stunk up the room. (Housekeeping did re-sanitize the fridge right away once I contacted them.) The window shades kept out the sun, but I-71 is about 1/4 mile away and we could still hear traffic noise. The ”heated” pool most definitely was not heated and was downright chilly. Also, very hard to dry off when there are no towels in the pool area. Breakfast area had a great selection of foot but the layout was kind of strange. Kids of course loved to watch the pancakes flip themselves, but that was in the middle of the breakfast bar so everything stalled there, causing the lines for breakfast to get very long. The kicker for us came when the A/C unit began to malfunction at 1:00 AM, with the sound of running water coming from the air conditioning unit. This was loud enough that we were not able to sleep. I went to the front desk at 2:00 AM to ask for another room. Zach gave me a new room but that room had the same issues, so obviously there are issues with the hotel's A/C units. Eventually I threw all the (very thin) towels in the room on top of the A/C and turned on the fan to try to muffle the noise but still was not able to get to sleep. We put in a request at the front desk when we left for the day to have maintenance check the unit. When we returned to the room at night it was obvious that the problem was not fixed, but we got earplugs from the front desk! It was apparent to me that the hotel has A/C issues. I am a Hilton Honor member and will be contacting Hilton regarding a refund due to the numerous issues.

I have been with IHG group for several years and I have always enjoyed staying in one of your hotels. I never experienced any small issue with your brand so IHG group had always been one of my top choice whenever I planned to travel. However, I just had one of the worst experiences with one of my recent bookings, which changed my impression about IHG group and I would like to share this with you. I made my booking on September 9, 2021 at Holiday Inn Express Cincinnati North – Liberty Way for one night from 9/18/2021 to 9/19/2021. I was with my 2 kids (2 and 4 years old) and arrived at the hotel around 8:30pm after a very long drive and a full day of outdoor activities. Due to the busy schedule, the kids had not yet eaten dinner at that time. We grabbed dinner to-go and was planning on eating at the hotel after check-in. When I tried to check in, they could not find my name on the list and I was told my reservation was cancelled. The receptionist asked me if I received a call from her manager but I did not receive any call, email, nor voicemail. As far as I could tell, there was absolutely no attempts to notify me of the cancellation. I was so frustrated when I was informed the cancellation. In my previous experiences, I always received the call and they would at least transfer me to another hotel. I would not be so frustrated if I at least received an email notification so I could plan ahead. With two young kids, it is extremely important for us to be able to rely on the plans we have set. We had been counting on our room being available (otherwise what is the point of a reservation) and it was both extremely disappointing and beyond inconvenient to find out the hard way that perhaps the IHG brand was not one that we could rely on. In the end, the receptionist simply said there was nothing they could do to help me. When asked to speak with a manager, I was told there was no manager available. They made no attempts to locate a manager, no effort in trying to transfer my reservation nor did they bother to make any calls to other hotels to check availability on my behalf. I was more or less told to leave and that there was nothing they could do to help me. I had to scramble to find another hotel much further away while hungry kids were crying in the back seat and I had to pay significantly more ($200+) for a last minute room elsewhere. I am shocked that my reservation was cancelled without any notification at all, there was no manager at the hotel available to speak with me and there were no attempts made by anyone at the hotel to try and fix or ease the situation in any way.

We are driving down the I75 south and at around 4:30pm we are looking for a hotel to spend the night, we are members of the Marriott Points program, so we saw The Fairfield Inn in Middletown Ohio and asked for their rates which the very friendly receptionist gave us a great price with an upgraded room. The rate includes breakfast which was good, had a good selection of options, on check in we got a goody bag each with snacks and bottled water. The coffee in the reception area was probably the best I have had in a hotel lobby and it’s available 24 hours as well as hot chocolate etc. There are plenty of stores and restaurants nearby so you can get food to eat easily. We are glad that we stumbled across this hotel, the staff including the breakfast lady are terrific ambassadors for Marriott Hotels, Middletown and the state of Ohio.

I love this hotel. Every time I stay, I know I can count on a clean and safe experience. I need a quiet place to sleep, and this is definitely it. Stay here about ten or so times a year, and love it. See you next time!

We booked this room on spur of the moment, last minute notice so we wasn't expecting anything spectacular. We have stayed at this hotel in the past, so we were ok with it. It literally served its purpose. We were at an amusement park most of the day and night and used this room literally to sleep so we were not expecting much. It was clean, quiet and safe. We were ok with it.