Hotels Near Northeast Louisiana Children's in Monroe

Not bad

This hotel is right next to a shopping mall which makes it very convenient for shopping, restaurants, or taking a walk. The gardens at this hotel are really beautiful too. When I went into the lobby to check in, there was no one to be found, so a woman and I just sat around until the person came back to the desk to check us in, who did not seem overly friendly or welcoming. The rooms are okay, but I would say on the small side and not very well laid out. The majority of the space is taken out by a giant desk. I need to prepare some meals for our trip, and I really wish the kitchen was much bigger because there was almost no counter space. The burner on the stove top was not marked so I couldn't tell how hot the burner was, which made cooking rice challenging. I would probably pick a different property if I return to this area.

The hotel looks to have been recently updated and the rooms, lobby and grounds were all nice and clean. The pool was closed for the duration of our stay; disappointing but not a huge deal. The staff, however, was rude. Checking in the front desk person was not overtly rude, but not welcoming either. I had trouble printing in the business center, no help when asked. Came back to the hotel at 8pm for second night after being gone all day to find housekeeping had stripped the beds and forgotten to remake them and had not left clean towels. A call to the front desk got me bedding a couple towels, but no apology for the inconvenience. When I went to get the bedding, the front desk agent tersely dismissed a potential guest who had a pet with no apology and only a suggestion to try the hotel next door. Breakfast was as you'd expect in quality but quantity is a blank concept to them. Our final morning the hot food was gone by 830 (breakfast ends at 9) and the employee told a guest who asked when more would be out that they'd been there since 6am and would not be making any more. The room was nice, great water pressure in the shower, the appliances looked new and well cared for. The beds were firmer than I like however mattress firmness is subjective. If you like a firm mattress, you'll be fine. But the customer service negated all the positives about the hotel and causes my Poor rating. Location is good, convenient to I20 but a little confusing as to how to get in. It appears you are going to the gas station in front of the hotel but the hotel's driveway is just shared with their parking lot. On the plus the convenience store is right there if you need anything! Another hotel is right next door so the one side has a view of a wall of windows. It may be an ”airport hotel” but I only heard planes a handful of times during our stay so noise wasn't really an issue.

We stayed here one night during a road trip. This hotel had all of the essentials but for some reason the room seemed smallish. We had two queen beds but there wasn't much room between the beds and the TV. Breakfast was very good - lots of options - waffles, oatmeal, biscuits and sausage gravy etc.etc.