Quest Mont Albert

Quest Mont Albert Reviews

Quest Mont Albert

741 Whitehorse Rd, Mont Albert, Victoria, 3127, AustraliaView Hotel Details
Quest Mont Albert
Quest Mont AlbertQuest Mont AlbertQuest Mont Albert
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Quest Mont Albert Guest Reviews

4.3/5
Very Good
66 review
Verified reviews
Location4.2
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(66)
Positive reviews(12)
Mala Krishnamoorthy
Studio Executive
Stayed in Jun 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Great hotel with all amenities. Great customer service from all staff. Very clean hotel. Highly recommend this hotel. Direct tram to Melbourne city
Response from Property: Dear Mala Krishnamoorthy,Thank you so much for taking the time to share your wonderful review of your stay at Quest Mont Albert! We are thrilled to hear that you enjoyed your time with us and that our Studio Executive room met your expectations.We strive to provide a comfortable and welcoming environment for all our guests, and it’s incredibly rewarding to know that you appreciated the cleanliness and amenities we offer. Your kind words about our customer service mean the world to us; our team takes great pride in ensuring that every guest feels valued and well taken care of.We’re also pleased that you found our location convenient, especially with the direct tram access to Melbourne city. It’s great to know that this added to the overall positive experience of your stay.Thank you for highly recommending our hotel. Your feedback is the best compliment we can receive, and it will certainly motivate our team to continue delivering top-notch service.We hope to welcome you back to Quest Mont Albert in the near future for another exceptional stay.Best Regards,Quest Mont Albert Team
Guest User
Two Bedroom Executive Apartment
Stayed in Dec 2022
Family
1 review
5.0/5
Outstanding
Posted on Jan 15, 2023
The location of the service aparement is excellent. Also the receptionists are super helpful and nice. Whenever we need help, they will provide assistance immediately.
Response from Property: Thank you very much for the beautiful review. I am very pleased to hear that our staff made your experience pleasant and that you enjoyed our facilities during your time away from home. It was a pleasure to have you here. We are looking forward to seeing you again. Kind regards, The Team, Quest Mont Albert
11722129
Studio Executive
Stayed in Jan 2025
Solo travellers
4 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel reception staff is very warm and thoughtful, the room facilities are comfortable, and the additional services are also very good.
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Response from Property: 尊敬的客人,非常感謝您抽出時間分享您的入住體驗!我們很高興得知您對我們熱情周到的接待、舒適的房間設施以及額外的服務感到滿意。您的肯定是對我們團隊最大的鼓勵,我們會繼續努力,為每一位客人提供温馨貼心的住宿體驗。期待未來能再次為您服務,歡迎隨時回來!祝您一切順利!Jaskaran Singh前台團隊Quest Mont Albert
Guest User
Studio Executive
Stayed in Sep 2023
Couples
2 review
4.0/5
Very Good
Posted on Oct 11, 2023
The room is big enough, cooking is no problem, there are washing machines and dryers, and the surrounding area is very quiet
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Response from Property: Thank you very much for your wonderful review! We are very grateful that you chose Quest Mont Albert and look forward to seeing you again! Best regards, The Team at Quest Mont Albert.
Woshixiaoxiaocha
One Bedroom Apartment
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 9, 2023
The first night in Melbourne was very good. The front desk staff was very nice. The next day, I changed to a two-bedroom room and continued to stay for five days.
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Response from Property: Thank you very much for your wonderful review! We are delighted that you stayed with us and look forward to seeing you again. Best regards, The Team at Quest Mont Albert.
Bentengdaohai
Studio Executive
Stayed in Jun 2024
Family
12 review
4.0/5
Very Good
Posted on Sep 23, 2024
Very good service attitude👍
Original TextTranslated by Google
Response from Property: Dear Bentengdaohai,Thank you for taking the time to share your feedback following your stay with us in July 2024. We’re happy to hear that you appreciated the service from our team and rated it a 5/5. It’s always rewarding to know that our efforts to provide excellent customer care leave a positive impression on our guests!We're also pleased that the amenities, cleanliness, and overall appeal of the property contributed to your stay. However, we noticed that the surroundings scored slightly lower. If there's anything specific about the area or environment we can improve or assist with, we would love to hear your thoughts.We aim to provide the best possible experience to every guest, so your feedback is invaluable in helping us make future stays even better.Thank you again for staying with us at Quest Mont Albert. We hope to welcome you back in the future!Best Regards,Quest Mont Albert Team
Ppkuailemeiyitian
Studio Executive
Stayed in Dec 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jan 18, 2024
The room is big Facilities: all good service
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Response from Property: Thank you so much for your kind review! We are so happy to know that you had a great stay with us and we look forward to welcoming you back to Quest Mont Albert. Kind regards, Ruchela Kumarasinghe, Property Manager, Quest Mont Albert.
Guest User
One Bedroom Apartment
Stayed in Jul 2023
Family
14 review
4.7/5
Amazing
Posted on Aug 20, 2023
Overall very good, very good facilities,
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Response from Property: Thank you so much! We look forward to seeing you again. Best regards, The Quest Mont Albert Team.
Kangbacangzu
One Bedroom Apartment
Stayed in Jun 2022
Travel with friends
22 review
3.0/5
Posted on Aug 4, 2022
I stayed for one night in a hurry, I checked in a little late, there was no one at the front desk, it took 20 minutes for the walkie-talkie to verify my identity, I didn't see any service, and left early the next morning
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Response from Property: Thank you for leaving us the review. We are sorry that it took 20 minutes for the night call centre to verify the identity. Usually, we go through a verfication process for the late check-ins so that there will be no any errors that hampers our guest's experience. We do take pride in catering to our guest's needs the best way we can. We sincerely apologize again since it was a bit longer than expected. Should you come back to us and have any special requests, please contact us directly to make sure you receive everything you need during your stay. We will make sure you will have a smooth and fuss free check-in.It was a pleasure to have you here. We are looking forward to seeing you again! Kind regards, The Team, Quest Mont Albert