Hotel Columbia Wellness & Spa

Centrally located with easy access to amenities. Well-equipped spa facilities, clean rooms, and friendly staff. Guests praised the extensive breakfast options and comfortable, spacious rooms with excellent beds and amenities.

I love this hotel VERY much. I want to start with the staff. They were all very helpful and accommodating! The breakfast staff were so impressive (they also worked at dinner time). They worked hard at meeting our needs and provided us a beautiful breakfast (and the view as you can see from this photo was amazing too)! The bacon and pancakes were our favorite and we had them every day! Ivan and Basharat stood out as leaders and really worked hard to make sure everything was spot on! Rooms are small but very comfortable and we had everything we need. My bathroom was updated, but my Mother's was a bit older with a terrible "sour" sewer smell that made her entire room smell (4th floor next to the elevator - if you are facing the elevator it is the one on the left). Regarding hotel linens: I really wish you would switch to white comforters and sheets. I felt like the decorated comforters with the big buttons sewn on were too heavy and when they are not white, I can not tell if they are clean. I requested a blanket to use instead and they brought me another matching comforter with the buttons - ;). I feel like white bedding should be a standard in the hotel industry. All of our bedding in the hotels and Airbnb's throughout Italy that we stayed in had white bedding. Other than that, this hotel is very charming and perfectly located. We just walked to the restaurants, gelato shops, coffee shops, shopping, etc. Just perfect in that way. Front desk staff were very helpful and friendly! We loved Hotel Columbia and we will be back again (I hope) some day!

The worst experience so far ! I am in the hotel with my family and I can say that for 1000 euros for a few days it is absolutely a joke. A 4-star hotel cannot offer such bad services! (I'm not pretentious, I've also stayed in 1 star hotels and I considered them ok). - The reception when I arrived was completely crazy... I stayed for about half an hour with the little girl sleeping in my arms because they insisted on making copies of the children's passports (4 and 6 years old)... obviously they don't have a space where you can sit down nor they care ... I witnessed an execrable argument because they didn't know which of them should go to change the money ... and they didn't want to give us the change later??? - After we managed to go through the "accommodation procedure", the man who was supposed to take us to the room, left with the luggage in the elevator and left us in the same place where we had already stayed... - We booked a family room ... 2 adults and 2 kids ... The room is for a maximum of 2 adults, but they put 2 extra beds in. Unfortunately there is no more space for trolleys (4 persons) no space for unpacking. We're like in college when we used to stay with friends overnight to catch the train in the morning... - Breakfast (we paid for 4 persons) for us was a disaster! Attention, food can be eaten anywhere and anyway ... we are talking about a 4-star hotel here! Being with 2 small children, is it normal to have to repeatedly ask for our order to be taken? We asked for water (they put a big bottle of water at each table) ... they brought us only one glass! (the next day they even told me that I have to pay extra if I want water... I had to negotiate to bring the water that we were supposed to have on the table from the beginning) I asked for coffee ... after I finished breakfast and asked for coffee, they started arguing with each other and asking me who I asked for coffee ... Portions differ from day to day.... ...probably if I spoke Italian, the atmosphere would be different, as I have seen at other tables where the attention of the waiters was obviously very high... - SPA ... I have been to many, many spas and this is by far the worst organized and crowded. Our advantage is that children want to stay in the water and for their size it is quite ok. The disadvantage is that "you have to pay for the day" and nothing can be done so that these little ones can enter for only 1 hour. (one of the days I think we got some discount so that we could stay for a while only with the children... that is, it is actually possible) - ALL presentation pictures are heavily affected by Photoshop!