Ramada Plaza by Wyndham Montreal

The hotel is very convenient to our stay. Hotel personnel are all very accommodating and do always cater to our needs. The place is also very accessible and all forms of transport are always available.

Front desk, breakfast crew and housekeeping were great. Unfortunately my husband was eaten alive by BED BUGS!! Housekeeping came to inspect the bed and found it on the bed and the pillow. I was fairly calm at the time because I was just in shock and just wanted to leave to wipe all our belongings down, but when Hotel manager didn't call us the next day as promised by the front desk manager I felt really disregarded as a paying customer. We had to call them back and after going back and forth they refuse to give us a refund! Our vacation was cut short because we had to go straight home to wash our belongings worried that an infestation might occur from our drive back to Pickering from Montreal. The drive home was very uncomfortable for my husband, my daughter is traumatized and I was just overall disgusted!! When we got home we had to ***** down in our backyard and left all our belongings outdoors for 2 days just to make sure we didn't bring anything in. We then had to wash everything in hot water which lead to some of our clothes shrinking. It is now 4 days since the incident occurred and still no satisfactory resolution! We will NEVER stay at another Ramada again.

I love the place it was cozy and nice

I was not happy about the stay ; first this website change date of my booking. We ask for free cancelation it was rejected. When i arrive to the hotel elevators were out of order. I had to carry my children and my luggage through stairs. No one offer to help.

The sink at the bathroom needs to be overhauled. Asides that the hotel is strategically located and has every amenity needed to ensure a comfortable stay.