The Arsenal Inn

They accepted my reservation through ******* even though they were closed will not answer their phones and left me stranded and still charged me for the room and refused to give a refund

Weird way to do business. Very difficult to get ahold of management. No staff on grounds. The photos sent from ******* indicate you are getting a room with a full kitchenette, with full fridge, oven, stove, sink. It is unlikely this is the room you will actually get, it will likely be a room with a microwave and dorm fridge. Verify this first if this matters to you, luckily for us - it did not. If you are reserving on the same day you are hoping to stay, good luck, it is very unlikely you will get in your room without some difficulty. We were lucky enough that a guest had management's direct phone number and we were able to make arrangements to get in the room. I would have been seriously annoyed if this was the middle of the night and I was tired. If you reserve in advance of your stay, it will likely work out. Outside of the weird check-in policy, the rooms are not bad, charming in a way. Even though the check-in policy is ridiculous, when we did get a chance to talk with management, she was quite nice and accommodating.

I drove 5 hrs and was very tired. When I arrived to check in , no one was there . The office to check in was empty. I called and called the motel number which no one answered and waited over 30 minutes. I did not hear back from the owner until an hour later. By that time I was almost 2 hours away from the Arsenal motel and decided to get a different motel , because I was exhausted. This is a very unprofessional way to run a business.

very clean and convenient to Interstate 87 and Lake Champlain area