Kibo Palace Hotel Moshi

I had a wonderful stay at Kibo Palace Hotel. The hotel is beautiful, clean, and very comfortable, with excellent service from the staff who were friendly and welcoming throughout my stay. My room had an incredible view of Mount Kilimanjaro, especially in the early morning, which made the experience unforgettable. The breakfast was delicious with a great variety of options, and the facilities were well maintained. I highly recommend Kibo Palace Hotel to anyone visiting Moshi for a luxurious and relaxing stay.

The hotel's room, service and staff are all great. However, be aware of the hotel shuttle service fee. Initially during our check in, we were told it's $50 for the hotel Transportation to take us to kilimanjaro international airport. Then at 5pm of the day before we leave, we double checked and told the front desk that we are leaving 1am in the early morning, we were told that the price now is $60. But this is not it, at 11pm front desk called my room and told me that their management decided the price should be $72!!! I don't understand why the price keeps going up and we don't really have much choice at that time of the hour, so we agreed to pay $72 for the airport ride, which is an outrageously expensive ride in that poor country. But the driver is really good and courteous, so we still gave him plenty of tips.

Convenient hotel with clean rooms and nice views with a balcony although the tv was not working and we were told it was under maintenance. They charge you for water after the second day. Breakfast was ok and offered diverse options.

Rooms are very clean and nice , the staff is great , the hotel looks like it belongs in USA or Canada . Very clean and great shower pressure .

Friendly staff and clean rooms. Very happy with the facilities. Nice rooftop bar. Food at the 1/F restaurant is overpriced and quality needs to be improved. Some staff are too much into asking for tips without providing any service.

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.