Hotel Riviera

My stay at Hotell Riviera was unfortunately overshadowed by disappointing experiences related to communication and service, which significantly impacted the overall impression. It is disheartening to see a hotel with such potential fail to address basic issues that could be resolved through proper training and staffing. A recurring issue was the lack of effective communication. Reviews on TripAdvisor confirm this as a common problem, and my experience was no different. Calls often went unanswered, and emails or chat messages were left unaddressed for extended periods. The front desk appeared severely understaffed, leaving the staff stressed and seemingly overwhelmed. One particular incident highlighted this issue clearly: during a previous stay, an email I had sent had been sitting in the chat system for some time, unnoticed. When I pointed this out, the staff member actually laughed and mentioned that there was also an unanswered message from another customer. Such incidents reflect a lack of professionalism and systematic follow-up. Another challenge was the attitude of some staff members. Many phone conversations carried an undertone of irritation, with superficial professionalism that came across as sarcastic. While I did encounter one exceptionally friendly and helpful staff member, even this individual forgot to forward important information, creating further issues for me. On a positive note, there were a few staff members who stood out for their excellent service. The English-speaking servers and a female maître d’ during the New Year’s Eve celebration were outstanding and deserve praise for their effort and dedication. Additionally, the room itself was comfortable, with a great bed and a stunning view. However, it is clear that the hotel faces significant challenges that require urgent attention. The lack of adequate staffing and training to manage communication effectively- both internally and externally - is critical. I sincerely hope the management considers hiring a qualified professional to oversee and elevate the standards of communication and customer service. This hotel has the potential to be fantastic, but until such fundamental issues are addressed, guest experiences will continue to suffer. Rating: 2/5 The bed and a few exceptional staff members were highlights, but poor communication and service severely detract from the overall experience. There is no phone available in the room. Entertainment: 10/10 Live music, Netflix, HBO, Disney +

Very beautiful hotel, with nice decoration. But unfortunately quite bad service. The pool was cold, and bearly an apology from the staff. Me and my friend was really looking forwards to spend time at the spa and enjoy our stay. Unfortunately I will not recommend this hotel to friends and family. Really hope they increase their service, the beautiful hotell deserves top noch service

We stayed in the Ocean Front Suite. In the description of the room it says that one can get breakfast in the room and that the room is freshed up before the night. I assume they are referring to turndown service, but there isn't any. We were also informed that we could not get breakfast served in the room even its stated on the room description. The room was beautiful and clean except for the terrasse that hadn't been cleaned properly. Also, the joints in the corner of the railing was slipping apart. Some will love the beds, some will not. For me they were too soft but that is a personal opinion and not something I will use in the rating. The service is below average. They do answer most questions but not everyone seems focused and they do not provide all services they promise. The Spa is quite small, but views are great. Everything works nicely. The service was better here than in the rest of the hotell.

I was there for the restuarant. I had to ask several times for the drinks. And when it fianally came it had no fuzz left in it. And most of the ice had melted. There was no staff that asked if it was ok or any way of getting in touch with the staff. The fish of the day meal was cold and deffinitly frosen fish that was chewy and dry. Again no one to talk to abut it. As I was a guest I did not want to make a fuss but when I tried to talk to the staff I was not recognised. A very bad experience. I will not eat here again.

Really a positive experience. Both the hotel, location and the staff get a roll of the dice 6. Suitable for all types of travel.

Spectacular views from this gorgeous luxury hotel. Very affordable if visiting from the UK and a great alternative to staying in Oslo as its only 40 mins by train. Lovely food and friendly staff. Fabulous rooftop oool and spa. Already planning my return trip.