Guest User
November 4, 2023
Initial impressions of the hotel were fairly good (we had an issue with the automatic doors only opening around 15cm, and we checked in and left to attend a meal elsewhere. When we returned, we enjoyed a cocktail in the bar (which was excellent) and retired to our room. The first issue we encountered was that the lights in the room were flickering, but simply switching off the ceiling lights solved the issue (it was late). The main issues arose when we attempted to sleep - the bed was very uncomfortable, particularly the pillows. We also started to notice quite significant swings in temperature from the air conditioning, which was also making a lot of intermittent noise. I was unable to get any sleep at all, and eventually, at around 6am got up to have a shower and head home; at that point I also discovered that there was only one towel, so only one of us was able to shower.
To make matters worse, guest relations offered us a complimentry upgrade as a goodwill gesture - as if I want to waste more money to return!!! I would strongly recommend avoiding this hotel.
